No retailer wants to read complaints about their store on social media platforms such as Yelp or Facebook. And in segments with thin margins, such as grocery stores, a lousy customer experience can be particularly damaging. To improve the customer experience, retailers are increasingly implementing autonomous systems that can continuously monitor stock levels, cleanliness and…

Manufacturers favor “just in time” over “just in case” across the entire supply chain because it minimizes overhead expenses and fattens margins. But manufacturers, their suppliers and their customers are still leaving a lot of money on the table because they don’t have deep, real-time visibility into all of the factors that affect supply, demand…

Unless your organization is stagnant, uncompetitive and happy that way, digital transformation is a matter of when, not if. More than merely digitizing paperwork and other analog processes, digital transformation is about leveraging the Internet of Things to make smarter, faster business decisions, improve operational efficiency and wow your customers. Enabling those kinds of fundamental…

If you don’t measure something, it’s easy for problems to go unnoticed until it’s too late. It’s also tough to pinpoint the reasons why — and to know when they’ve been fixed. A digital transformation strategy that leverages the Internet of Things enables businesses to overcome those challenges. Digital transformation goes beyond mere digitization, which…

Digital transformation is about digitizing manual and analog business tools and practices so organizations work better, such as operate more efficiently, be more responsive to customers or make smarter, more informed decisions. Many businesses — large and small — use radio frequency identification (RFID) technology as a key component of their digital transformation strategies. Here…

I’m currently working with a healthcare organization that is attempting to design the “hospital of the future.” It’s no surprise that this organization is adopting IT solutions to optimize patient care, but the hospital is spending just as much time and energy on improving the clinician experience. Why? For one, the hospital is trying to…