The test and development process is central to how companies grow their offerings and reach a wider customer base. Today, customers are quick to jump ship for new features and better service level agreements. Development teams seek to deliver new products as quickly as possible, while operations struggle to keep pace. Helping development, operations and…

When videoconferencing first ran over IP, it could only speak one language. Videoconferencing systems would, for the most part, only transport traffic over H.323. H.323 quickly became the recommended standard in the videoconferencing market for all audio and visual communications. Today, with the introduction of Bring Your Own Device (BYOD) into the workplace, the problem…

A global cyberattack labeled WannaCry surprised and impacted users across the globe last Friday. This latest version of ransomware has already infected more than 300,000 information systems across 150 different countries. The shockwave delivered by WannaCry highlights the seriousness of this threat as one of the fastest and most widespread extortion campaigns on record. If…

Organizations in a variety of sectors have watched helplessly in recent years as technology-powered upstarts reinvented the rules of their business. Hotels have lost market share to services such as Airbnb. Uber and Lyft have knocked the taxi industry on its heels. And services such as Netflix pushed traditional video stores to the brink of…

The WannaCry ransomware attack has been big news since Friday, May 12, 2017, and organizations are scurrying to understand and mitigate the risk from this attack. The following is a very quick summary of the attack and specific action steps you can take to help protect your organization. This type of ransomware is unique because…

Remember the old days of phishing, where poorly written and designed e-mails linked to obviously fake websites, where you were asked to divulge your Social Security number, your mother’s maiden name, even your passwords. Those were simpler times — so much easier to spot a phishing scam. The warnings were clear and the perpetrators clumsy…

The rise of the internet with its open sharing of medical research and the explosion in health-related sites has created a much savvier healthcare consumer. High-quality healthcare costs a lot of money today, and patients are asking more questions about their care than ever before. In fact, CDW’s 2017 Patient Engagement Perspectives Study found that…

When was the last time a salesman presented a product with the caveat that it wouldn’t solve the client’s problems? Never, of course. Every security vendor has the answer to every organization’s prayers. To sift through the noise from the steady stream of sales pitches, many organizations gravitate toward whatever is shiny and new. They…

In a span of 30 years, the average person in the United States has gone from explicitly asking the phone company to not publish their phone number in the phone book to sharing every intimate detail of their life on social media. It seems people have lost the understanding of the value of privacy. It is…

When I speak about collaboration solutions at conferences, I often bring a 1960s-era rotary phone with me and ask the audience what words the object brings to mind. Typically, the first phrases that people shout out are things like “outdated” or “old-school.” But then, almost always, someone says “reliable.” Technology has obviously made enormous strides…