In years past, many organizations took a passive approach to cybersecurity. They’d sit back and wait for something bad to happen, then react to it. That approach is no longer acceptable for just about any organization. If you think your organization isn’t a target or that it doesn’t have anything that cybercriminals want, you’re wrong….
When I tell organizational leaders that they can cut the average call time in their customer engagement centers by 10 to 20 seconds, their eyes light up. I can see them doing the mental math, calculating their potential savings by multiplying those shaved seconds across all the calls that their customer service representatives handle every…
I was part of a group from CDW that recently attended the biannual Technology & Services World (TSW) 2018 conference in Las Vegas. The Technology Services Industry Association (TSIA) puts on the event in part to help organizations such as CDW learn about creating cross-functional strategies for cost-effectively improving their customer engagement model. For myself,…
Hyperconvergence has evolved from a niche architecture to something that most enterprises are either using now or planning to adopt. That’s one reason that dozens of hyperconverged infrastructure vendors are chasing this booming market and refining their products. The broad selection, however, can make it challenging for IT staff to determine which solution matches their…
– Written by Troy Brick-Margelofsky and Stephan Stelter. It seems like every year the data center conversation turns more and more around the need for IT simplification. Terms such as “data center modernization,” “digital transformation,” “private cloud,” “public cloud,” “hybrid cloud,” “automation” and “orchestration” hold the promise of a simpler, more efficient infrastructure. However, instead…
Businesses, governments and other organizations worldwide were on track to spend more than $4.5 billion on drones in 2018, IDC estimates. That demand won’t plateau anytime soon, with spending continuing at a compound annual growth rate of 36.6 percent through at least 2021. The catch? When technologies are this new and this hot, enterprises typically…
