Microsoft isn’t retiring its Skype for Business Online solution until the summer of 2021, but we’re already seeing a growing number of organizations transitioning to Microsoft Teams. Businesses are finding that their employees really respond to an environment that ties together collaboration tools such as chat, file sharing, calendar, voice and video.

While it’s exciting to see users adopting a powerful tool on their own, it’s also important for organizations to be strategic in how they roll out and support Teams. Here are three ways to ensure your Teams deployment improves operations and helps your organization achieve its business goals.

The decennial U.S. census is about to begin. The work of the census provides crucial information for government agencies, academic researchers and private businesses, but it also opens the door for cybercriminals seeking to exploit the widespread publicity around the census to conduct malicious attacks. We will inevitably witness social engineering attacks from individuals pretending to be associated with the census asking for Social Security numbers, passwords and other sensitive personally identifiable information.

Organizations need to prepare themselves for these inevitable attacks and ensure that their employees don’t fall for scams that accidentally compromise sensitive information.

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Practically the entire retail industry may be using AI by the end of 2020. And yet, AI is still in its infancy in most deployments, with many retailers uncertain about exactly how the technology can improve their businesses.

That’s why I’m looking forward to a number of AI-focused sessions at this year’s annual convention of the National Retail Federation.

When I first began working on technology integration projects for merger and acquisition (M&A) deals, success was difficult to come by. But I’ve found again and again that organizations can head off roadblocks by giving IT teams a seat at the table alongside executive leadership early in the process.

Help ensure the success of your M&A by reading up on the four topics IT and business leaders should discuss from the start.

As more companies look to migrate services to the cloud and embrace OPEX subscription billing, how does this relate to the contact center? As the contact center technical architect of CDW’s research and development group, I spend all my time looking at products and where they fit. Cloud contact center has been at the forefront of my more recent research and development. In this blog series, I will take a deep dive into several solutions, their options in the market, and how they may fit into your business.