The public cloud hasn’t yet become the most popular place to host a customer engagement center — but it will. The shift is inevitable, as the benefits of migrating a customer engagement center to the public cloud are simply too powerful to ignore.

The move can bring many of the same benefits as other cloud migrations, including increased scalability and flexibility as well as the ability to shift from a capital expense (CAPEX) financing model to an operating expense (OPEX) model. Perhaps even more important, a cloud customer engagement center allows organizations to rapidly adopt new services, which get pushed out automatically as vendors update their products. The ability to roll these out as they become available is extremely valuable.

Still, moving to a cloud customer engagement center isn’t a matter of a simple lift and shift. Here are four steps organizations should take to successfully migrate their customer engagement centers to the public cloud.

Here’s a bit of good news for businesses that have made the shift to remote work: If you give your employees what they need to do their jobs, having them work from home can boost the bottom line.

How individual companies enable remote work depends on their industries and staffing, of course, but in our experience at CDW, most invest in a similar set of connectivity tools and services. Here’s a look at three of those solutions, and some thoughts on how they can help remote workers be productive.

Organizations have a number of compelling reasons to reduce complexity in their cloud environments, including lower costs, improved security and optimized performance, to name a few. One other benefit of highly efficient cloud environments often gets overlooked, but is a major consideration right now: business continuity. In a way, the COVID-19 crisis is the world’s largest business continuity exercise. We’re seeing right now, in very real terms, how organizations’ IT environments hold up to previously unimaginable challenges.

Over the past few months I’ve spent a lot of time working with and researching some of the top software-defined WAN vendors in the market to continue developing CDW’s Professional Services. In this blog series, I’d like to share overviews of each solution, my thoughts, strengths and areas for improvement that I think apply to each solution. I’ll cover each vendor with a specific and technical lens.

We’ll kick off this series with Cisco SD-WAN, formerly Viptela.

Due to various factors such as cost-efficiency, flexibility and availability, organizations are trying to leverage the infrastructure from various cloud providers such as AWS, Azure, Google and IBM. Within the CDW cloud practice, we are finding that organizations are taking different paths. Some organizations are in an early experimental stage as they try to understand the various capabilities provided by the cloud, while other customers are fully operating in the cloud.

Pushing IT resources to the cloud can help nonprofit organizations increase productivity, flexibility and efficiency. But the cloud can also introduce redundancy and confusion when (as is often the case) migrations are done in an ad hoc manner, rather than being meticulously planned out. Often, organizations adopt cloud resources almost by accident, with business units…