In December 2018, I received a phone call from a regular customer making a common end-of-year request. “I have some leftover money in my cybersecurity budget,” he said, “and I need to spend it before the end of the year or I will lose the funding. Could you put together a quote for a new…

A few months ago, I received an email from one of my customers, a senior IT leader at a state government agency. He had a problem on his hands. The organization’s digital footprint was growing, and its need for bandwidth seemed insatiable. No matter how much new capacity the agency added to the network, it…