Cisco recently made it a requirement that any customer purchasing Webex Contact Center must also have a partner to handle their tier 1 and tier 2 (non-platform related) issues. To meet this need, CDW is excited to offer a Webex Calling/Webex Contact Center-focused Managed Collaboration Anywhere service as part of our extensive services catalog.

We created three service packages that will work for any customer: basic, essential or premium. Also available are add-on options, such as our call experience testing or managing the network that the Webex services utilize.

Cisco customers have a choice between Application Centric Infrastructure (ACI) and Ethernet VPN (EVPN) for building their data center network fabrics. Since these technologies are thought to be interchangeable, the choice often falls to cultural, political or other “Layer 8” decision-making. But the fabric technologies are different in ways both subtle and significant, and one’s choice has a profound impact on fabric orchestration, operations, and staffing.

I hope you’ll join me all the way through this three-part blog series as I compare and contrast these technologies and provide a foundation for deciding on the best choice for your organization’s needs.

CDW is excited to be able to offer a RingCentral-focused Managed Collaboration Anywhere service as part of our extensive services catalog. Customers can select from any of our basic, essential or premium tiers as well as including add-on options such as help desk support or managing the network that the RingCentral services utilize.

Over the past few months I’ve spent a lot of time working with and researching some of the top SD-WAN vendors in the market right now to continue developing CDW’s Professional Services. In this blog series, I’d like to share overviews of each solution, my thoughts and the strengths and areas for improvement that I think apply to each solution. The goal of this blog series is to focus on technical aspects of these solutions and to avoid marketing fluff.

This blog will look at another one of the top contenders: Silver Peak Systems

As organizations across the country have moved to remote work models, many have reported an increase in cyberattacks. Cybercriminals, it seems, are taking advantage of the public health crisis to exploit security vulnerabilities in home-based computer systems. What can organizations do to minimize the chances that their shift to remote work results in an expensive breach? We recommend a multipronged approach that combines the use of security tools and end-user education.

Across industries, IT networks are becoming more complex. The number of users, the number of devices and the amount of bandwidth being consumed are all growing at exponential rates. But resources dedicated to the network largely remain flat. At some point, something has to give.

The only way to battle complexity is with the simplicity offered by features such as automation and orchestration. This is where software-defined approaches to networking come in. Particularly, the software-defined access approach pioneered by Cisco Systems (SD-Access, or SDA) can simplify network deployment and management, freeing up more time for IT departments to focus on strategic projects.