By next year, over half of midsized and large enterprises will be using chatbots, Gartner predicts. It’s easy to see why: Chatbots leverage advances in artificial intelligence (AI) and natural language processing (NLP), and benefit from the fact that roughly 40 percent of all customer questions are about the same things. Those are two reasons…

While CDW’s recent Core to Cloud Summit event in Las Vegas was ostensibly focused on cloud and data center technologies, there was a great deal of discussion among both presenters and participants about the people behind the machines. How are organizations tackling the difficulties of filling highly technical IT staff positions in a job market…

Twenty years ago, investors and analysts asked businesses, “What’s your web strategy?” Fifteen years ago, it was, “What’s your mobile strategy?” Today, it’s, “What’s your AI strategy?” Artificial intelligence gives businesses powerful new ways to get deeper insights into customer experiences, needs, wants, habits, risks and more. Yet as with the web and mobile, recognizing…