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A Look at Five9: Past, Present and Future

This provider was busy in 2020, and is making moves in the Cloud Contact Center industry.

By Scott Petersen
|
April 6, 2021
Cloud, Services, Software

2020 is over. And while it was an unprecedented year, the As a Service companies like Five9 helped make the widespread adoption of remote work a reality. For more As a Service information, check out my other blog series.

It takes a catastrophic event to stress test a system. Last year was just that event, as we saw massive amounts of internet traffic, cloud services up and down and sometimes degraded. Through it all, Five9 continued to function and moved forward with mergers and acquisitions.

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How to Decide Between a Hybrid Cloud and Multicloud Environment

Before IT managers can arrive at answers about an optimal cloud environment, they need to be asking the right questions.

By Tim Hanrahan
|
February 26, 2020
Cloud, Data Center

Judging from search engine traffic — and from the calls I receive — there’s some confusion out there about hybrid cloud and multicloud. In truth, both are completely viable models, with various organizations relying on each to achieve significant business benefits. But before IT and business leaders can decide which approach makes the most sense for them, they need to step back and ask themselves what outcomes they are trying to achieve.

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5 Factors to Consider When Moving to the Cloud

When it comes to cloud migrations, early planning can pay off for years to come.

By Phil Birt
|
August 9, 2019
Cloud

The cloud migration plan that many companies follow largely consists of a single step: migrate. They pick an application that they think they could manage more effectively in the public cloud, shift workloads to a cloud provider’s environment and then see how things go. The problem is that it’s easy to migrate resources to the…

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The 3 T’s of Cloud Selection

Understanding these key areas leads to informed cloud decisions.

By Eric James
|
August 15, 2018
Cloud, Data Center, Software

I frequently consult with customers comparing hyperscale public cloud platforms like Amazon Web Services (AWS), Microsoft Azure and Google for their data and applications. The workloads they want to evaluate typically fit into one of three categories: A lift-and-shift of virtual or physical workloads into public cloud A partial or full refactoring/modernization of an on-premises…

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