Collaboration solutions make it easier for employees to work together. So, it’s ironic that the tools themselves sometimes refuse to “play nice” with one another. Organizations often incorporate technologies from multiple vendors to create full-featured customer engagement centers, phone systems and video collaboration environments. But when something goes wrong — or when managers or users…

It happens almost by accident. An organization adopts a cloud collaboration suite, giving employees the ability to share files, exchange messages, manage their calendars and set up voice and video calls — all on a single platform. But then the company merges with another organization, which is using a similar platform from another vendor. Meanwhile,…

In my earlier blog post about migrating to Microsoft Teams, I covered the variety of coexistence modes available to organizations as they consider their migration to this communication and collaborations platform. With many organizations needing to maintain both Skype for Business and Microsoft Teams for a period of time, it’s important to have some insight…

Meeting technology has changed a lot in the past 10 years. A decade ago, most videoconferencing solutions were far from user friendly. Setting up or starting a video meeting usually required help from the IT department. The equipment tended to be expensive, especially if you wanted to deploy a solution with high picture quality or…

For many organizations, Skype for Business (formerly Lync, and before that, Communications Server) has been a staple communication and collaboration platform. This type of application — one that provides the ability to communicate quickly and effectively through instant messaging, check someone’s availability via presence status, place a phone call and spin up an ad hoc…

Sometimes, when I’m speaking with IT managers about how to build out video collaboration systems for their organizations, they want to start the conversation by talking about a particular high-end Logitech camera, or a specific, slick Samsung video panel. Often, these technology pros have a mandate from on high: A leader within the company has…