When I begin working with an organization on its collaboration efforts, I often find that the company already supports a number of tools. Some have different solutions for different functions, such as calling, messaging, file sharing and video meetings. And others run multiple platforms that essentially do the same things.

It’s sometimes necessary, of course, for organizations to adopt and support multiple collaboration solutions. But there really can be such a thing as too much when it comes to these tools. It’s not just that the cost of purchasing and supporting more solutions will naturally be higher than the cost of purchasing and supporting fewer platforms. There’s also the danger of employees becoming confused about the differences among the various tools — and, therefore, using them less (or less effectively).

An unwieldly, sprawling collaboration environment can lead to an organization paying more for less productivity. Here are some steps we take to help business and IT leaders find the right mix of collaboration tools for their organizations.

RingCentral is one of the fastest growing communications platforms out there supporting messaging, video and phones. One of the core components to the platform for years has been the RingCentral Meetings (RCM) platform powered by Zoom on the backend. This rebranded third-party meeting technology seamlessly integrates with the phones and messaging at the core of the RingCentral Office platform, however, this arrangement is rapidly changing.

In April of this year, RingCentral announced their homegrown RingCentral Video (RCV) platform as another alternative. This development is not that surprising given the negative attention Zoom received recently around the security of its platform, along with the fact that Zoom launched its own Unified Communications as a Service (UCaaS) platform last year. All things considered, this seems like a good time for RingCentral to move its technology in a different direction.

The COVID-19 pandemic has made widespread remote work the “new normal” — business analysts predict that 25 to 30 percent of people will still be working from home multiple days per week even at the end of next year.

It’s critical that business and IT leaders ensure they are giving users the tools they need to be as productive and secure as possible while working from home. This is done by creating categories of users based on their work styles and technology needs and then providing the appropriate tools. Here are five factors that business and IT leaders should consider as they seek to refine and optimize the work-from-home user personas within their organizations.

The days when a small or midsized company could assume essential business would be conducted only on its premises are gone. Instead, organizations are looking for ways to do business anywhere, at any time. Today, the SMB workforce is increasingly mobile — and increasingly dependent on technology to get work done.

IT departments face a major challenge in this mobile environment. Here are a few key factors IT leaders should keep in mind to ensure that everyone, in every corner of the business, can communicate and collaborate no matter where they are.

Right now, as social distancing keeps everyone away from each other, we need technology more than ever to bring us together. But to be a legitimate part of business continuity plans, that technology must do more than connect us — it needs to simplify our jobs, foster collaboration and increase engagement. Achieving those aims is as much about the users as it is about the technology at hand.

Here are some tips for significantly improving meeting experiences through end-user enablement, marketing and communication, and a service desk adoption strategy.

IT support is critical for smaller hospital and healthcare providers facing major challenges in delivering care and sourcing necessary equipment. Tom Stafford, chief technology officer for CDW Healthcare and former CIO of Halifax Health, recently hosted a panel discussion detailing what healthcare leaders are doing to prepare for business disruptions as a result of the current health crisis. This discussion featured health system directors, along with practice leads from CDW Healthcare.