We at CDW pride ourselves on developing automation tools to make our collaboration deployment engineers’ jobs easier. We have created tools to automate just about everything there is to automate with Cisco on-premises products: Communications Manager, Unity Connections, Contact Center Express/Enterprise and Voice Gateways, to name a few. With the migration to more cloud-based solutions in the collaboration space, and coinciding with our new service of deploying the cloud voice platform RingCentral, it made sense to create an automation tool to quickly provision users and phones.

CDW has long been associated with IT infrastructure and hardware; however, the professional services provided by CDW are not widely exposed. I’m the technical architect for our Professional Services on the Contact Center side, and after having several conversations with companies at Cisco Live, I thought it might be prudent to write this blog to…

Virtualization is here and more applications are becoming virtualized in the Cisco contact center space. This is a bold new world for Cisco as it leaves the hardware/IOS arena and moves to virtual appliance models. There are two specific devices that we are going to talk about here and what this means for customers. First,…

Last quarter, we looked at the shift from multichannel to omnichannel, as well as the rich content that can be integrated into a Cisco Enterprise Contact Center. Cisco has a rich partner ecosystem which enables their software to do some extraordinary things, and that laid the foundation for moving them into this omnichannel world and…