Distributed the laptops? Check. Wireless mice? Check. Warm, snuggly pajamas with your company’s logo? Check. Your organization is ready for work from home. Except… you need to also extend your network to support this workforce. That’s where the real struggle is: where the hard-working IT professionals are having to support a massive influx of remote users, often without having the luxury of scaling out infrastructure or redesigning edge networks.

I want to outline a few suggestions that could help in these kinds of situations.

Today’s faster broadband speeds have enabled more and more employers to offer work from home as an option for a variety of reasons. If your organization is on a full contact center cloud solution, you’re likely already WFH-enabled. For everyone else, having a WFH strategy in place is a must, but many companies don’t know where to begin — especially in the realm of the contact center.

With a few simple steps, CDW can help deploy a solid WFH strategy to make sure your agents can still service customers and keep your business on track.

If you have spent any time configuring Cisco voice gateways, you have likely struggled with dial-peer matching. Until recently, things were reasonably straightforward. Telephone directory numbers (extensions) were typically four digits. When a call came in from the outside, the carrier typically sent just the last four to seven digits. When you wanted to place…

Cisco has been hard at work to deliver features and enhancements to the Webex Calling product portfolio. Here are the biggest and best announcements from Cisco’s recent Connect Cloud Calling Summit that make Webex Calling a more appealing and complete communications service in the cloud.

There’s an old saying in networking that goes something like “You’re only as good as your tools and to the degree that they are updated.” This usually comes up when we’re talking about network management. Like the rest of the IT world, innovation in networking technology is constant, which means that the processes and tools we use to run the network are constantly being improved upon and updated.

What’s worse than warranty work? Box fails. Is it the power source? A bad fan, blade or card? Either you need a new box or technical support to fix the current one. Every IT manager has been there, and every IT leader wants it fixed immediately. There may not be a more mundane workflow in IT and a bigger drain on valuable IT resources (well, maybe help desk). Every manufacturer offers some type of warranty service with software support and equipment replacement.