In 2019, Cisco announced the new DevNet Associate certifications, along with some other changes to the certification structure. This clearly indicated the importance of customization and automation within the realm of Cisco products, as well as within the IT industry as a whole.

What separates companies in today’s marketplace is the ability to provide services that require multiple integrations, custom applications and automation. These can all be implemented with programmability, and achieving a DevNet certification is a great way to begin the journey.

Many enterprises are evaluating cloud calling capabilities. And while a trial or proof of concept might give you a quick preview of the technology and options, there are often questions that remain: How will I roll this out to dozens or hundreds of sites? What will my timeline and budget allow for? How will the existing system or systems we already have in place integrate and allow for cross-organization dialing and interaction before my migration is complete?

Cisco recently made it a requirement that any customer purchasing Webex Contact Center must also have a partner to handle their tier 1 and tier 2 (non-platform related) issues. To meet this need, CDW is excited to offer a Webex Calling/Webex Contact Center-focused Managed Collaboration Anywhere service as part of our extensive services catalog.

We created three service packages that will work for any customer: basic, essential or premium. Also available are add-on options, such as our call experience testing or managing the network that the Webex services utilize.

Cisco customers have a choice between Application Centric Infrastructure (ACI) and Ethernet VPN (EVPN) for building their data center network fabrics. Since these technologies are thought to be interchangeable, the choice often falls to cultural, political, or other “Layer 8” decision-making. But the fabric technologies are, in fact, different in ways both subtle and significant, and one’s choice has a profound impact on fabric orchestration, operations, and staffing.

I hope you’ll join me all the way through this three-part blog series as I compare and contrast these technologies and provide a foundation for deciding on the best choice for your organization’s needs.

Cisco customers have a choice between Application Centric Infrastructure (ACI) and Ethernet VPN (EVPN) for building their data center network fabrics. Since these technologies are thought to be interchangeable, the choice often falls to cultural, political or other “Layer 8” decision-making. But the fabric technologies are different in ways both subtle and significant, and one’s choice has a profound impact on fabric orchestration, operations, and staffing.

I hope you’ll join me all the way through this three-part blog series as I compare and contrast these technologies and provide a foundation for deciding on the best choice for your organization’s needs.

Cisco has had Webex Edge Audio for Expressway for some time now. The concept behind Edge Audio is to provide an alternate path for Webex audio calls, diverting them from potentially overtaxed public switched telephone network (PSTN) connections to the internet. Now, Cisco provides an additional method to take advantage of Edge Audio via the Cisco Unified Border Element (CUBE).

Edge Audio for CUBE was released for Webex in Q3 2020. It is an audio solution where Webex calls originating within your enterprise route from your Cisco Unified Communications Manager (CUCM)/PBX to CUBE, over the internet, and into the Webex cloud. Similarly, callbacks initiated by Webex users are routed from the Webex Cloud, traverse the internet, leverage CUBE infrastructure, and are delivered onto your CUCM/PBX for on-net routing. This can greatly reduce PSTN loads and expenses, offloading that traffic to leverage internet bandwidth instead.