The end users of many on-premises and hosted Cisco Unified Communication customers have never been able to communicate natively from their Cisco Jabber clients to their third-party business partners who use Microsoft’s Lync or Skype for Business. It’s as if they were on opposite sides of a river with no “bridge” to cross, leaving them…

While you might get a text from your dentist reminding you of an appointment or you might be able to hold a table at your favorite restaurant online, in the small and medium business (SMB) market — especially the sub-200 seat space — dial-tone, voicemail and basic unified communications (UC) features are still the norm….

When was the last time a salesman presented a product with the caveat that it wouldn’t solve the client’s problems? Never, of course. Every security vendor has the answer to every organization’s prayers. To sift through the noise from the steady stream of sales pitches, many organizations gravitate toward whatever is shiny and new. They…

“How do I get the most out of my investment?” It’s a question all IT organizations ask themselves when they review applications they have in their environment, especially when considering upgrades and migrations. This question can and ought to be answered with both technical and user adoption considerations in mind. And it presents quite the…

Virtualization is here and more applications are becoming virtualized in the Cisco contact center space. This is a bold new world for Cisco as it leaves the hardware/IOS arena and moves to virtual appliance models. There are two specific devices that we are going to talk about here and what this means for customers. First,…

The digital economy will be broadcast. Success for any company in the new, digital, sharing economy is based entirely on how well and how fast information can move from one place to another. How do customers – be they internal end users or external customers – interface with your applications? Is it seamless? Are your…

According to Greek mythology, the giant Argus Panoptes had 100 eyes, making him the perfect watchman, because only a few eyes would sleep at any given time. Cisco must’ve found a few of them on the Svalbard Islands, in the far northern part of Norway (Norway being home of TelePresence endpoint development at Cisco), to…

Working with Cisco UCS Director will mean that you get to pick some languages to write in. Those choices affect the characteristics you’ll likely find important in a cloud management platform, such as how supportable, how maintainable, and how easy it is to troubleshoot problems while working with it. Like any automation tool, though, you…

It’s difficult to overstate how important communication is in the era of the distributed workforce. Yet when it comes to remote collaboration, too many organizations rely on a brittle collection of point solutions that can frustrate efforts to work together over voice, text, video and shared digital environments. The result is predictable: Workers often default…

Despite all the noise from analysts and vendors pushing enterprises toward the promised land of pervasive video collaboration by video-equipping smaller conference and huddle rooms (as they should!), Cisco continues to keep a parallel focus on video conferencing in the larger conference room, board room and special events room segments. I don’t mean to dismiss…