Cisco recently made it a requirement that any customer purchasing Webex Contact Center must also have a partner to handle their tier 1 and tier 2 (non-platform related) issues. To meet this need, CDW is excited to offer a Webex Calling/Webex Contact Center-focused Managed Collaboration Anywhere service as part of our extensive services catalog.

We created three service packages that will work for any customer: basic, essential or premium. Also available are add-on options, such as our call experience testing or managing the network that the Webex services utilize.

Cisco customers have a choice between Application Centric Infrastructure (ACI) and Ethernet VPN (EVPN) for building their data center network fabrics. Since these technologies are thought to be interchangeable, the choice often falls to cultural, political, or other “Layer 8” decision-making. But the fabric technologies are, in fact, different in ways both subtle and significant, and one’s choice has a profound impact on fabric orchestration, operations, and staffing.

I hope you’ll join me all the way through this three-part blog series as I compare and contrast these technologies and provide a foundation for deciding on the best choice for your organization’s needs.

Cisco customers have a choice between Application Centric Infrastructure (ACI) and Ethernet VPN (EVPN) for building their data center network fabrics. Since these technologies are thought to be interchangeable, the choice often falls to cultural, political or other “Layer 8” decision-making. But the fabric technologies are different in ways both subtle and significant, and one’s choice has a profound impact on fabric orchestration, operations, and staffing.

I hope you’ll join me all the way through this three-part blog series as I compare and contrast these technologies and provide a foundation for deciding on the best choice for your organization’s needs.

Cisco has had Webex Edge Audio for Expressway for some time now. The concept behind Edge Audio is to provide an alternate path for Webex audio calls, diverting them from potentially overtaxed public switched telephone network (PSTN) connections to the internet. Now, Cisco provides an additional method to take advantage of Edge Audio via the Cisco Unified Border Element (CUBE).

Edge Audio for CUBE was released for Webex in Q3 2020. It is an audio solution where Webex calls originating within your enterprise route from your Cisco Unified Communications Manager (CUCM)/PBX to CUBE, over the internet, and into the Webex cloud. Similarly, callbacks initiated by Webex users are routed from the Webex Cloud, traverse the internet, leverage CUBE infrastructure, and are delivered onto your CUCM/PBX for on-net routing. This can greatly reduce PSTN loads and expenses, offloading that traffic to leverage internet bandwidth instead.

The year 2020 saw significant business disruptions, which caused many organizations to adopt new technology strategies, repurpose or resize infrastructure, and honestly assess the suitability of existing solutions moving forward. Amid all this introspection, one general theme seems apparent: Automation should be a key component of any business strategy not only in the office but in the home office as well.

What follows are five tips to help get the creative juices flowing as you look to automate more of your daily tasks. Then, you can make room for innovation and a more rewarding work experience — regardless of location.

In 2020, Cisco introduced enhancements to the Webex cloud and Webex device series, providing a way to connect to Microsoft Teams meetings directly from Cisco video devices.

There are two technologies at play here: Cloud Video Interop (CVI) and Web Real-Time Communications (WebRTC).