It’s natural for IT shops to replicate their current hardware and architecture when it’s time to refresh networking equipment. But refresh cycles provide a valuable opportunity to rethink — and improve — long-standing practices. Software-defined WAN applies software-defined networking principles over the WAN, redefining the management paradigm by operating the WAN as a holistic system…

Cisco Systems flagship Contact Center products, Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX) have not had a major release for a while now. That is about to change in 2019: Due out mid-January, these products will release v.12. As the consolidation happens and the two products move closer together in features…

– Written by Troy Brick-Margelofsky and Stephan Stelter.  It seems like every year the data center conversation turns more and more around the need for IT simplification. Terms such as “data center modernization,” “digital transformation,” “private cloud,” “public cloud,” “hybrid cloud,” “automation” and “orchestration” hold the promise of a simpler, more efficient infrastructure. However, instead…

Digital transformation occurs when enterprises fundamentally change their business model, creating a shift in technology that affects IT culture and how value is being delivered to customers. Scale, referring to additional connected devices increasing data growth, is one of those technological changes. The Internet of Things, for example, is often a key component of digital…

From security conferences to post-breach remediation documents, network segmentation is the most highly mentioned security topic since next-generation anti-virus software. That’s for good reason. Many recent high-profile security breaches might have been prevented had the victim employed network segmentation to limit the reach of attackers once they established an initial foothold on the network. However, many organizations…

Cisco Systems’s flagship Contact Center solution, including both Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX), has had but one certified solution for its product on the automatic speech recognition/text-to-speech and voice biometrics front. That is now changing with the introduction of another option from LumenVox. Learning about LumenVox LumenVox’s offering has…