The promises of the CMDB have been around a long time. The Information Technology Infrastructure Library (ITIL) popularized the concept back in the 1980s and 1990s as a foundational element of IT service management.

The benefits are clear: having a trusted data source with a rich set of relational information provides organizations with decision-making capabilities to support more efficient operations, better user experiences and proactive mitigation of risk. The marketplace has no shortage of services, technologies and service management platforms that support and rely on the CMDB. A CMDB, and by extension, the capabilities it enables, continues to be an important goal for organizations, even more so now considering the impact of digital transformation.

ServiceNow recently announced four return-to-work applications focused on helping customers prepare and manage their employees for a safe return to the workplace. From employee readiness surveys to health screening to PPE inventory management and more, these apps and the complimentary management dashboard will help ensure that the workforce transition from home back to the office is seamless and safe.

In its bid to help organizations return to the workplace in a safe manner, ServiceNow is doing what it does best, helping companies manage the complex workflows that are integral part of keeping employees healthy. The ServiceNow Safe Workplace suite is engineered with that in mind.

For many organizations, the ServiceNow Service Portal is the primary way that approvers interact with the records they approve. It is also often a major way that managers, directors and VPs interact with the system when introducing ServiceNow’s functionality to other departments. First impressions matter; providing an optimal user experience right off the bat can go a long way toward long-term adoption within an organization. Here are a few things you may want to do to improve the Portal experience for your approvers.

On its own, the baseline data captured on the Service Portal can be useful. The Portal logs can be found under Service Portal > Log Entries, and some basic reporting can be found under Service Portal > Usage Overview. While the baseline functionality is powerful, with a little configuration you can capture and display more usable information. This blog post will share some suggestions for how to glean more value from the baseline data.

ServiceNow recently announced four crisis management applications it is making available, at no cost, to provide digital workflows for organizations struggling to meet the new challenges that COVID-19 is creating on a daily basis.

From coordinating emergency responses to tracking exposures among coworkers, to instant mobile distribution of critical updates, these apps can make the difference between being prepared to mitigate the risks of unexpected events or being broadsided by them.

Join our live Q&A webinar on April 9 to learn more about these apps and how CDW ServiceNow Solutions can help support them.