Technology is revolutionizing retail shopping. Stores and online retailers are using sophisticated new tools to improve the efficiency and productivity of their operations while delivering a better customer experience to maximize sales and loyalty. The latest of these tools were on display last week at NRF 2019: Retail’s Big Show. Innovation was a topic on…

Retailers are practically swimming in data. No matter whether a retailer is all-online or runs a brick-and-mortar store — or whether it’s a tech leader or laggard — virtually everyone handles a wide variety of data: inventory information, customer payment data, loyalty programs that incorporate buying histories, employee payroll data and countless other sources of…

Banks and other financial institutions collect a significant amount of data about their customers. Often, a customer will have checking and savings accounts with the same bank, as well as debit and credit cards and perhaps even a mortgage or a car loan. The customer may also use the bank’s website and mobile app. With…

How much do you really know about your customers? The answer goes a long way toward determining how much money your business makes — or loses. That’s why banks and other financial services firms are increasingly using artificial intelligence to get deeper insights into customer needs, wants, habits, risks and more. The lessons learned —…

Cybercriminals have changed the game. A few years ago, a traditional defense was sufficient to protect your organization from cyberattacks. Typical malware targeted thousands of users and was relatively easy to detect. Security solutions that were based on blacklisting the signatures of known malware were able to protect against most threats. But the modern security…

Between next-generation technologies such as software-defined networking, a never-ending flood of Internet of Things devices and a threefold increase in data traffic through 2021, enterprise IT environments keep getting bigger, busier and more complex. Add in the chronic shortage of IT professionals, and it’s clear that enterprises need a new, fundamentally different way of managing…