Digital transformation, customer experience and omnichannel are three of the biggest buzzwords in retail these days. Here’s one more to add to the conversation: layaway. Surprised? That’s understandable. After all, layaway is a century-old service that many retailers phased out decades ago when credit cards went mainstream. But many others still offer layaway. One reason…

If you’re looking for new and different ways to provide a great customer experience, consider the surveillance systems you already have in your stores, warehouses and even parking lots. They’re there to thwart theft, but with a little incremental investment, these systems can identify opportunities to wow customers and keep them coming back. Take checkout…

On September 16, the Wi-Fi Alliance officially announced the Wi-Fi CERTIFIED 6 certification program. This is an exciting announcement in the world of wireless and will help usher more Wi-Fi 6 devices into the marketplace. For those unfamiliar with the Wi-Fi Alliance, it is a worldwide group of companies who work together to build sets…

Technology moves fast. As a result, organizations that think about their network infrastructure only every few years — when it’s time for a major hardware refresh — will quickly fall behind. At CDW, we’ve found that customers have the most success when they treat network lifecycle management as just that: a true lifecycle, with steps…

I recently spent time speaking with IT leaders at CDW’s Protect SummIT in Philadelphia and heard a common theme: Organizations across the U.S. are incredibly concerned about the threat posed by social engineering attacks. All too often, leaders I speak with tell me that their organizations had recently fallen victim to phishing attacks that requested…

In February 2019, Cisco released version 2.6 of Identity Search Engine (ISE). While this version can be a direct upgrade from ISE releases 2.1 to 2.4, organizations should ensure their ISE is on the latest patch level for its version number before upgrading. First, What Happened to ISE v.2.5? You might have noticed that Cisco…