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Digital Workspace

New digital workspace technologies bring together the best of collaboration, mobile and productivity solutions to improve communication and deliver exactly the tools users need, right at the moment they need them. Beyond creating the seamless user experiences workers demand, digital workspaces simplify IT management tasks, such as maintaining device and data security, and free up IT staff to focus on strategic goals. Hear from CDW experts as they discuss how emerging solutions drive transformation in the workplace and help organizations thrive in today’s mobile-first world.

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Choosing the Right Device for Users

The right device matched to the right worker need supports wider business goals.

By Michael Pallarino
|
October 26, 2020
Digital Workspace

Until the 1990s, organizations typically had only one kind of computing device to offer end users: the desktop computer. In more recent years, as laptops shrank in size and smartphones emerged, there were some who believed that devices might one day converge again into a single, unified form factor.

That hasn’t happened. Instead, more device types are available today than ever, and there’s no one-size-fits-all solution for organizations looking to equip their employees for optimal productivity. Instead, IT and business leaders must make decisions based on their specific business goals.

Here are some of the most common objectives that come up in our conversations with IT leaders at organizations across a variety of industries — and which devices are most likely to help organizations meet them.

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Cisco Systems: Cloud Contact Center Product Review Series

Expanding on its on-premises strengths, Cisco moves into the cloud for contact center.

By Scott Petersen
|
October 23, 2020
Cloud, Digital Workspace, Services, Software

Welcome back to the third part of this blog series, where I’ve been exploring the options available in the cloud contact center space. A quick recap of who we have talked about in this series: The first post was on the power of RingCentral, the second was showing off the red-hot Five9.

In this third blog, I will explore where Cisco Systems is at in this cloudy landscape. In a business landscape influenced by the pandemic and remote work, cloud computing has been a valued resource for many companies, especially those relying on cloud contact center technology. Let’s dig into where Cisco, one of the on-premises leaders of contact center, is with cloud.

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How Processors Can Improve Remote Work Environments

The Intel vPro platform delivers productivity, security and management gains to work-from-home coworkers.

By Kelly Etter
|
September 30, 2020
Digital Workspace, Security

With many organizations maintaining some or even all of their operations through remote work, users are relying on their devices more than ever.

Access to cloud resources and virtual private network connections are critical to supporting this arrangement, of course, but it’s just as important that workers have devices that function as true business machines. The 10th Gen Intel Core vPro processor series, released earlier this year and available on nearly 200 different devices, gives remote workers the power, security and reliability they would get at the office — and also simplifies management for IT shops. Here are four reasons that business and IT leaders are turning to machines with Intel Core vPro processors.

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Using RingCentral with CDW Managed Collaboration Anywhere Services

CDW can now manage your RingCentral environment, with as much or as little support as needed.

By Andy Kleinheinz
|
September 29, 2020
Services, Digital Workspace, Software

CDW is excited to be able to offer a RingCentral-focused Managed Collaboration Anywhere service as part of our extensive services catalog. Customers can select from any of our basic, essential or premium tiers as well as including add-on options such as help desk support or managing the network that the RingCentral services utilize.

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4 Ways UEM Addresses COVID-Related Business Challenges

In the current work environment, unified endpoint management has gone from nice-to-have to must-have.

By Paul Schrynemeeckers  and Steve Toth
|
September 18, 2020
Digital Workspace, Security, Software

Managing a mobile computing environment was already complex enough at the beginning of this year. Then the coronavirus pandemic hit, driving many employees (and their mobile devices) out of the office and into their homes, limiting the visibility and control of IT teams.

Most enterprises were already getting on board with unified endpoint management tools, recognizing the need for a common platform to help them manage their fleets of smartphones, tablets and notebook computers, along with associated mobile apps and content. But for organizations that were dragging their feet with UEM, 2020 has served as a wake-up call about the importance of these tools.

For organizations still looking for the right fit, here are four ways that UEM solutions can help navigate these challenging times.

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Webex 40.9 Is Here

With organizations relying heavily on their collaboration platforms while working from home, Cisco has responded with some exciting new features.

By Ashley Berg
|
September 10, 2020
Software, Digital Workspace

As many of us hit the six-month mark of remote work due to COVID-19, we’ve grown accustomed to days filled with virtual meetings instead of face-to-face gatherings. Cisco has been there for this transition, helping fill the void of empty conference rooms with Webex to facilitate an easy solution for video and online meetings.

From a user perspective, this transition to a reliance on virtual meetings has not been without challenges. Have you ever been unsure if you were muted, or scrambled to locate and mute that chatty person on your participant list? Do you find yourself wishing some of those Event and Training Center features were available in Meeting Center? Do you ever feel overwhelmed because you are the only one in a meeting with host privileges to manage the call? If you are like me and answered yes to all these questions, you will be excited to hear about the new features that are included in Cisco Webex 40.9.

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