Digital Workspace

As in many industries, healthcare organizations are finding that employee expectations of technology are rising as millennials and Generation Z employees replace retiring workers. These younger healthcare professionals grew up with mobility, and they expect to be able to use mobile devices and apps to do virtually all aspects of their jobs.

The days when a small or midsized company could assume essential business would be conducted only on its premises are gone. Instead, organizations are looking for ways to do business anywhere, at any time. Today, the SMB workforce is increasingly mobile — and increasingly dependent on technology to get work done.

IT departments face a major challenge in this mobile environment. Here are a few key factors IT leaders should keep in mind to ensure that everyone, in every corner of the business, can communicate and collaborate no matter where they are.

As organizations shift to a work-from-home model, many executives are seeing the benefits — such as lower costs, increased productivity and the ability to accommodate employees’ desire for flexibility — up close for the very first time. And while we don’t know how long the current situation will last, it’s a safe bet that at least part of this increase in remote work will continue beyond when the larger economy has opened back up.

These three solutions from Humanscale can help organizations create the best possible remote work environment for users, both now and in the future.

In the midst of crisis situations, hospitals and healthcare organizations need to be able to communicate important health and safety information to patients in a timely manner — and at scale. During COVID-19, hospitals have scrambled to set up nonessential personnel to work remotely, including call center staff. This has led some hospitals to look for alternative ways to communicate with their communities. Here’s how one CDW customer recently implemented call center automation.

With IT departments around the world suddenly focused on supporting their remote workforces, administrators are evaluating Windows Virtual Desktop (WVD) to allow users to be productive from home. WVD is quick to roll out, especially if users have already been synchronized to Azure Active Directory. However, there are underlying infrastructure prerequisites that should be understood before setting up the first Host Pool.

I have been helping admins who have been tasked with immediately piloting WVD, and this post aims to document some of infrastructure items that are commonly overlooked in the rush to stand up the solution.

Right now, as social distancing keeps everyone away from each other, we need technology more than ever to bring us together. But to be a legitimate part of business continuity plans, that technology must do more than connect us — it needs to simplify our jobs, foster collaboration and increase engagement. Achieving those aims is as much about the users as it is about the technology at hand.

Here are some tips for significantly improving meeting experiences through end-user enablement, marketing and communication, and a service desk adoption strategy.