While every organization’s priority for technology consumption is different, this solution offers up flexibility and customization to meet your needs.  Along with what everyone uses (dial tone and voicemail); Cisco Unified Communications Manager Business Edition 6000 includes many applications to wet your appetite.

Starting with as few as 25 end users, the solution can scale to 1,000 users. There is a smorgasbord of functionality that you can offer to all or some of your employees.  Cisco Unified Communications Manager Business Edition 6000 offers numerous ways to customize and satisfy even the most sophisticated consumer – at a reasonable cost.

From a single server, you can deliver voice, video, conferencing, messaging (instant message and presence), mobility and more, for every employee in your organization.

There are two hardware platforms to select from, detailed as:

  1. Medium Density – A smaller footprint hardware appliance which allows you to have up to 4 applications and 1 management application called Prime Collaboration Provisioning
  2. High Density – Up to 8 applications and 1 management application (PCP)

What’s included in the basic deployment?

The baseline bundle includes the following (you determine what you want to enable and how you want to customize):

–  Cisco UCS-C220 hardware platform with Foundation HYP VMware

–  Call processing environment (includes point-to-point video)

–  Voicemail/Unified Messaging

–  Instant Message and Presence (expedite communication with others, including group chats)

–  Point-to-point video

–  Basic Paging Server (paging for IP phones, maximum number of IP phones in a group is 50, however,        an IP phone can belong to multiple groups)

–  Management:

  • Licensing- License usage history and compliance reports.  Ability to borrow licenses, giving you time to make the purchase
  • Standard Provisioning- Services (voice, video and telepresence endpoints, presence, voicemail, mobility), administrator audit log, role-based access with three levels
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  • Employee Self-Provisioning Portal- Intuitive to use, puts the onus on the end user to customize their environment
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–  VPN-less access for Remote and Mobile Access

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–  Initial 25 end-user bundle. Choose from:

  • Cisco Unified Workspace License (CUWL) Bundle- Software bundle entitles each end user to multiple IP endpoints (IP phone, soft clients for desktops and mobility), voicemail, personal 4-party video bridge and WebEx meetings

User Connect License (UCL) Bundle- Per-user based licensing for individual Cisco Unified Communications applications  – One IP endpoint and voicemail
Note:  While the initial bundle purchase is either CUWL or UCL, additional end-user licensing can be mixed.

That’s nice, but what if your business needs more?

The beauty of this solution is that additional functionality can be purchased to satisfy each organization’s needs, and co-residency of applications is supported.  A few examples of what can be added include:

  1. Video- The company mantra is to offer more personalized interactions with others inside and outside of the organization.
    1. Personal Video Bridge – 4-way personal multi-party HD video conferencing capabilities from the browser to the boardroom
    2. Business-to-Business
    3. Business-to-Consumer- Guest access can be offered.  Guests click on a URI, web link or mobile application to interact. It can also be used in a Contact Center solution.
  2. Customer Care- Whether you need five agents or need to scale to 100 agents, you can complete customer interactions for inbound and outbound calls and reporting with a Contact Center solution. This powerful solution enables you to fulfill your business objectives by enabling a generous toolset:  IVR, ACD, email queue, preview dialing and third-party integrations.  Are there tasks you would like to automate?  Do you want to provide alternate options beside the traditional voice conversation to your customers on how they want to communicate with you, such as chatting, email and video?
  3. Attendant Console- Simple and server-less attendant console or advanced with comprehensive attendant console functionality, the choice is yours.
  4. Online Presentations and Events- Offer WebEx meetings to your employees so they may collaborate with others more effectively.  Travel costs can be reduced.
  5. Advanced Paging Server- It supports basic and advanced features – for example, the need for more than 50 IP phones to be paged all at once, or you want to integrate with an overhead paging system.
  6. E911- If you need to pinpoint a 911 call within a specific distance within your campus, then you should consider this application.  Avoid the hassle of manually updating your database when moves occur.  Get the first responders to the area quicker.  Alert others in your organization pronto when a 911 call is made.
  7. Advanced Provisioning

What about business continuity and resiliency?

No problem.  Geo-redundancy, high availability, survivability and redundancy can be incorporated into your Communications Manager Business Edition design.  This can be as simple as adding an application server onto the existing hardware or adding a second Cisco UCS-C220 hardware platform with applications or implementing a Voice Gateway with Survivable Remote Software for Telephony (SRST). Work with CDW to ensure all your areas of concern are addressed.

Multiple locations?

Not a problem.  The Communications Manager Business Edition can support up to 49 remote sites.

A typical design may include fibre or MPLS network connectivity, with one voice gateway at each remote location.  Each voice gateway may have a few POTs lines and run software (called Survivable Remote Software for Telephony) that will allow for a subset of functionality in the event of disruption in service due to MPLS issue or hardware/application instability at the remote location.

There are other architectural designs that will support remote locations, such as DMVPN.  Take into consideration the pros and cons of your network architecture (single point of failure, QoS, telephony needs, for example).  Note the two example topologies below:

Example 1:  Campus consisting of two locations with voice gateways and multiple remote locations without voice gateways.

Cisco Unified Comm 4 Example 2:  Remote locations benefit using a voice gateway for survivability in event of a network disruption.

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Integration with other PBX system(s)

Integration of the Communications Manager Business Edition with a (legacy) PBX is typically done using SIP or QSIG protocols.  A big factor in determining which one to use is knowing what the other PBX is licensed with.  It may not make sense to use SIP integration if you must purchase a license to enable it on the legacy PBX.

What else is needed?

  • Cisco Voice Gateway(s)
  • Cisco IP endpoints – a gamut of IP endpoints to select from, ranging from simple to collaborative IP endpoints

What about support?

It’s simple. You have one number to call, the Cisco Technical Assistance Center (TAC).

Thumbs up: Why you should consider it?

  • Flexibility and customization- 
    • Many different options you can select from to meet your business objectives, improve employee productivity and operational efficiencies
    • Reset passwords, check balances, provide instructions automatically and eliminate repeatable tasks
    • Extend collaboration to the consumer, the student, the mobile worker
    • Co-residency on one hardware platform, reduces TCO
    • Minimize risk to business and prepare for adverse conditions, such as weather or facility closings, include a business continuity plan
  • Investment-  Pay as you grow solution
    • Future proof your investment, add functionality as needed
  • Solid performance and the Cisco brand you trust- 25+ years of innovation and technology leadership
    • One vendor to call when you need help
  • Communications Manager evolution- Should you outgrow the 1,000 end user limit, there is an evolution to the Communications Manager Business Edition 7000 or Enterprise Communications Manager solutions!

Whether your organization is retail, financial, manufacturing, education, government, etc., this solution can include transformational and business impacting processes – at a reasonable cost.

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