Lately I’ve been getting a lot of inquiries from customers asking about the capabilities of Microsoft’s latest version of Hyper V. They are wondering if Hyper-V is finally a truly valid contender to run in their enterprise. The short answer – Yes.

One of the more challenging aspects of operating a business is overseeing an enterprise contact center. It’s the place where business philosophy and goals meet the real world of sales information and support. Organizations that excel in this arena boost their brand reputation and establish long-term relationships with customers. Unfortunately, those that fail frequently undermine…

As an IT professional, you need to stay current on what the technology trends are and determine how your organization will address them.  What is trending with Unified Communications and Collaboration? What is the justification for rolling out the technology?  What are the risks?  Technology changes rapidly and you need to move like a ninja…

The mobile internet age has changed everything especially within the UC and Collaboration market. Smart phones and tablets are quickly becoming the preferred way to communicate and collaborate inside and outside the organization. It’s no longer a question of ‘if’ mobile devices can replace desk phones but ‘how’ they can be leveraged. Over the past…