CDW Solutions Blog
Solutions Blog Insights From Experts Who Get IT
  • Topics
    • Cloud (317)
    • Data Center (335)
    • Digital Workspace (475)
    • Networking (267)
    • Security (326)
    • Software (336)
  • Explore CDW.com
Explore CDW.com

Topics

  • Cloud
  • Data Center
  • Digital Workspace
  • Networking
  • Security
  • Software

Subscribe to Newsletter

Lisa Wood


Lisa Wood is an insights manager with CDW. She previously worked as a customer insights manager for CDW's retail and hospitality practice, where she was responsible for developing insight-based reporting founded on research and performance analytics to help drive strategic decision-making and optimize the customer buying journey across multi-channel marketing efforts, sales strategy and CDW’s digital properties.

Customer Insights Manager for Retail and Hospitality


4 Ways Technology Is Reshaping Retail in 2020

As the NRF Big Show illustrated, this year will see continued growth of some key technologies and the emergence of others.

By Lisa Wood
|
February 5, 2020
Software

[sayit]Retailers are looking for technology solutions that can meet a particular need, whether it’s improving the customer experience, enhancing productivity or increasing revenue (or some combination of all three, ideally). I was excited to see some of the latest entries in the field in January at the National Retail Federation’s annual convention, NRF 2020 Vision:…

Read More   

Turning Customer Data into Actionable Insights in Retail

When it comes to data in retail, getting the right answers requires asking the right questions.

By Lisa Wood
|
May 6, 2019
Software, Networking

As data analytics have taken off in retail, I’ve seen companies racing to make investments in the space — implementing robust analytics platforms and onboarding teams of data scientists in a rush to stay ahead of their competition. According to a Gartner study of retail technology, 45 percent of retailers either have up-to-date AI technology…

Read More   

As Retail Technologies Gain Steam, Operations and Customers Benefit

AI and point-of-sale solutions, both major components of digital transformation, were among the highlights at NRF 2019.

By Lisa Wood
|
January 23, 2019
Networking, Software

Technology is revolutionizing retail shopping. Stores and online retailers are using sophisticated new tools to improve the efficiency and productivity of their operations while delivering a better customer experience to maximize sales and loyalty. The latest of these tools were on display last week at NRF 2019: Retail’s Big Show. Innovation was a topic on…

Read More   

BORIS and BOPIS: How Retailers Can Get Omnichannel Right

Simply connecting online and brick-and-mortar channels isn’t enough. Retailers must also provide customers with a seamless experience.

By Lisa Wood
|
March 21, 2018
Cloud, Digital Workspace, Networking

When I learned that one of my favorite stores had introduced the purchase option to buy online and pick up in the store (BOPIS), I was delighted. Then I tried it. I expected to be able to pick up my purchase quickly, bypassing the checkout lines. Instead, I was directed to the back of the…

Read More   

How to Be Smart When Implementing New Retail Technologies

Recognizing business benefits is easier than achieving them. Here’s why.

By Lisa Wood
|
January 22, 2018
Digital Workspace, Networking, Services

With competition growing, retailers are looking for even more ways to operate efficiently while providing the kind of shopping experiences that will keep customers in stores longer and returning more often. The good news: There’s no shortage of new technologies. Now the bad news: There’s no shortage of new technologies. And even more are on…

Read More   

Brick-and-Mortar Retailers Get a Digital Makeover

By creating highly personalized customer experiences and driving satisfaction, mobile, IoT and digital interactions are becoming the next big retail disruptors.

By Lisa Wood
|
July 31, 2017
Cloud, Digital Workspace

Amazon has excelled at three things retailers have always needed to excel at: understanding customers’ demands, quickly fulfilling those desires and keeping costs down. During their meteoric rise, Amazon and other online retailers have outperformed their brick-and-mortar competitors across these three disciplines because they operate in the cloud. This enables them to readily capture customer…

Read More   

CDW at NRF 2017: What to Expect

By Lisa Wood
|
December 13, 2016
Other

We’ve talked so much this year about how much change retailers continue to manage and prepare for. There’s been a definite disruption in how customers interact with a brand, what abilities retailers have to understand their customers and how to best leverage their customer insights. The customer journey has evolved, both inside and outside of…

Read More   
Most Popular
Digital Workspace | Security

Prioritize These Security Considerations as Users Work from Home More Frequently

Digital Workspace

8 Things to Consider Prior to Deploying Microsoft Teams

Digital Workspace | Services

Why Adoption Services Are More Important Than Ever

Digital Workspace | Networking

5G Is the Future of the Internet of Things

Digital Workspace | Security

Overcoming the Cybersecurity Skills Gap with Automation

Recommended for You
Topics
  • Cloud
  • Data Center
  • Digital Workspace
  • Networking
  • Security
  • Software
Connect With CDW
  • Explore
    • Our Experts
    • CDW.com
    • BizTech
    • EdTech
    • FedTech
    • HealthTech
    • StateTech
  • CDW Solutions
    • Solutions Center
    • Cloud
    • Data Center
    • Digital Workspace
    • Security
  • Connect With CDW

Copyright 2007-2021 CDW. All Rights Reserved