It’s almost sad if you think about it: Here we are in 2015, yet most businesses still don’t have basic contact center screen pops. Countless customers still need to repeat themselves countless times, and countless agents still waste countless minutes.
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At CDW we solve a lot of collaboration technology problems for our customers. But we are also intense adopters ourselves.
In fact, one of the reasons we are so good at addressing customers’ collaboration issues is that we have encountered many of them personally. And one of the reasons we’re so passionate about collaboration technology is that we experience its benefits first-hand every day.
Windows 10 is coming – soon. Microsoft has announced that it will be giving away Windows 10 for free, but is this offer too good to be true? There is fine print for you to be aware of and some requirements, but you might be pleasantly surprised on what qualifies.
Remember those days when customizing MS Office clients (Word, Excel and Outlook) used to be a complicated development task? Well, with new features in Visual Studio, building office apps is much easier and there is much less code to deal with.
First came smartphones. Then it was tablets. Next could be wearables such as the Apple Watch.
But regardless of what form devices may take in the future, the mobility phenomenon continues to grow relentlessly. And like a mob of unstoppable zombies on The Walking Dead, it’s threatening to eat IT alive.
Mobility has become part of everyday life, inside and outside the workplace. Mobile technology greatly enhances individual productivity and overall business performance.When people can get their work done anytime, from anywhere, everyone benefits. That’s why it is vital for companies to eliminate any obstacles that stand in the way.
“The cloud” is a term that we hear quite frequently when utilizing technology. At the same time, it seems that many misconceptions and apprehensions come to mind when having a cloud-based discussion. Often times, companies will shy away from anything cloud-based, citing a fear of security risks and other safety reasons. I find this trend seems to continue when talking about Adobe’s new Creative Cloud offering with my customers.
On April 7th, Adobe is launching a new PDF Cloud offering called Acrobat Document Cloud (DC). Users will now be able to create, review, approve, sign and track documents whether they are on a desktop or mobile device. Acrobat DC, with its touch-enabled user interface, will be available both via subscription and perpetual license.
Skype for Business is the name of the next version of Lync. Lync Server becomes Skype for Business Server. Lync Online becomes Skype for Business Online. Both Skype and Lync have been around for more than a decade and both are extremely successful. Lync is getting a new name and a fresh look and feel – familiar to millions. Still, the core of the communications platform is the Lync we know and love with even more enterprise grade capability. So the answer to the question is: Lync — Lync puts the Business in Skype for Business.