At this month’s annual Microsoft Worldwide Partner Conference, corporate vice president John Case announced a new premium Office 365 Enterprise Suite called E5 available to eligible partners and their customers by year end. The new E5 suite underscore Microsoft’s mobile first, cloud first strategy by adding features that enhance real-time, day-to-day business communications; improve data analysis and reporting; and strengthen compliance and security threat management to an already robust business productivity suite of products. Case’s announcement should banish any detractors of the wildly popular Office 365 SaaS suite who critiqued the purchase and integration of Yammer and Skype.
Filter by: Latest Video
So, Windows 7 has been out for six years and is the most reliable and stable operating system to-date. It is used on almost a billion devices around the world (870 million to be exact). Support doesn’t even end until 2020. It took a lot of effort and time to get off of Windows XP and, heck, it just works. Why would you ever want to upgrade to Windows 10? Great question.
Getting your arms around your servers, virtual machines, storage and SAN fabric has never been more relevant to IT administrators and CIOs. Luckily, there are a few excellent products that will help you to solve this performance and capacity conundrum, saving money and hopefully getting an approving nod from the boss.
Of the over 1,200 IT professionals surveyed in CDW’s Cloud 401 Report, 100 percent of the respondents report that cloud computing services have been implemented as part of their IT strategy. And of their total IT services, 35 percent of those are delivered completely or partially by the cloud, with 54 percent being migrated from traditional delivery and a whopping 46 percent starting in the cloud. So, one could glean from these statistics that organizations are no longer testing the waters.
Contact centers are undergoing a major transformation. The customer experience has gone from being single channel predominately focused on voice to multichannel – and now omnichannel.
Let’s focus on one solution within the multichannel scenario though: Remote Expert Mobile that was recently released by Cisco. Consumers are demanding rich interaction with the companies they want to work with. With the advent of smart phones, consumers expect information to be provided at their fingertips and the companies that embrace this will ensure a higher customer satisfaction, net promoter score and increase in first call resolution.
In 2010, Microsoft ended mainstream support of Windows Server 2003. And you probably are aware that official end of life for all versions of this workhorse OS – that has served organizations well for over a decade – occurred on July 14, 2015.
End of support refers to the date when Microsoft will no longer be providing updates, automatic fixes or online technical assistance. The operational, regulatory and compliance risks of operating servers no longer receiving updates or technical support can be alarming. In addition, the potential costs of maintaining legacy servers and protecting them from an elevated risk of cybersecurity dangers can take a chunk out of IT budgets.
One of the reasons I love working with Cisco Unified Communications (UC) is the flexibility they provide within their solutions to create custom applications. Just about every application within Cisco UC allows for some form of automation or customization. Examples include Communications Manager, Unity Connection, CTIOS Client (a Windows-based agent desktop built on the .Net framework), Finesse (a web-based agent desktop), Customer Voice Portal, and Jabber – just to name a few. You can even write applications to execute on Cisco voice gateways utilizing Tcl (Tool Command Language).
With Microsoft officially confirming the migration we’ve been expecting for the past year, many organizations are moving past the initial shock and diving into the nitty gritty of coordinating the move. We have the dirt on Windows 10 from our usual band of experts, so instead of letting our customers go fishing for this information, we wanted to clear things up so you aren’t in the dark.
Interestingly, many organizations today are utilizing cloud computing and don’t even know it. A lot of this has come from the consumerization of IT, which is the process of emerging technology in the consumer market spreading into businesses and organizations (Think: mobile devices, social media, online services, etc.). At other times, cloud usage can help drive huge benefits – and is only a step away for most organizations.
According to David Gosman, CEO of pcAmerica, 26 percent of people will leave a brick-and-mortar store if they are having a bad customer service experience. And of those 26 percent, seven percent of those customers will leave permanently.
That is a huge statistic. That means that retail store personnel can do everything correctly – merchandising the store well, advertising before a customer arrives at the store, providing fantastic customer service in the store, as well as providing competitive pricing. But if the point-of-sale experience is poor, the customer may leave – and leave for good.