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The Customer Journey Part 2

The Customer Journey: A Look at Cisco’s Newly-Announced Context Cloud Service (Part 2)

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Last quarter, we looked at the shift from multichannel to omnichannel, as well as the rich content that can be integrated into a Cisco Enterprise Contact Center. Cisco has a rich partner ecosystem which enables their software to do some extraordinary things, and that laid the foundation for moving them into this omnichannel world and focus on the customer journey. There was just one component missing and the last piece of the puzzle was unveiled at Enterprise Connect Orlando in March 2015: A new cloud-based service Cisco dubbed as Context Service


Part One: Single Sign-On Versus Same Sign-On with Office 365 and Active Directory Domain Services

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One question every customer who has Active Directory Domain Services asks during a migration from on-premises server to Office 365 is, “What is the login experience?” The short, consulting answer is: “It depends.” I have attempted to provide the longer answer in the remaining paragraphs of this post; however, to set the context, I’m going to give you a little background on the key variables that can impact the answers. 


Is Microsoft Mobility Management Right for Your Business?

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Mobility is dramatically changing the workplace to make companies more agile, efficient and productive. But these benefits don’t come without costs, and one of those costs is security.

As more work is done on mobile devices that could fall into anyone’s hands, sensitive corporate data and documents must be appropriately protected. Companies must be diligent about securing devices, applications and content as users move from office to home, to airport to mall, to coffee shop and back again. 


Unified Communications and the Cloud: A Match Made in Heaven

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Unified communications has been a focus of businesses for quite some time. Dubbed as “UC,” it is simply the integration of real time communications (e.g., voice, video, etc.) with non-real time communications (e.g., voicemail, email, etc.). As companies continue their never-ending search to “do more with less,” unified communications has become a prime target to do just that. Furthermore, cloud computing and UC are intersecting head-on. This hosted cloud model is being looked at more and more, generally called UC-as-a-Service (UCaaS). A recent study by Transparency Market Research puts the annual growth at over 20 percent for the next seven years, with a market totaling almost $38 billion by the year 2022. 


Part 2: Why We Need Software Defined Networking (SDN) Solutions

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The real barrier to software defined networking (SDN) adoption is education. Network engineers have stated for the past 31 years that, “Real engineers manage via command-line interface (CLI),” as if it were a badge of honor to manage a network with thousands of lines of code on a black screen. With all of the benefits of leading SDN solutions, it is only a matter of time until decision-makers determine it is time to adopt a next generation networking solution. 


The New Microsoft

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By now, most people are aware that Microsoft has entered the device market with the Surface line of tablets. The Microsoft Surface has become popular as a complete notebook replacement for many in the corporate realm. In 2014, Microsoft purchased the Devices and Services division of Nokia and this summer, they expect to release the first Lumia that is Microsoft branded. It’s clear that Microsoft is shifting to become a devices company, along with producing and shipping hardware with their latest operating system, Windows 10, which will officially launch in late 2015. 

Microsoft CAL Price

User Client Access Licenses (CAL) Price Increases: What You Need to Know

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Early reports of unconfirmed Microsoft Client Access Licenses (CAL) price increases have abounded in the past half of a year. And, while we’ve all known they were coming, the details are often what is most important. Without further preamble, here are those details:

-Pricing on the User CAL increases by 13% over existing prices

-The increase takes effect on August 1st

-Prices will be released on July 1st (Microsoft always releases official pricing in the month prior to the effective date)