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VMworld 2015: Why I.T. Leaders Should Take the Software-Defined Plunge

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Having attended both Cisco Live 2015 in June and the VMworld 2015 conference this past week, the message has been loud and clear: We at the cusp of a major transition. Data centers will look and function much differently in the next few years. As IT Professionals, the best career move we can make is to stay on top of the transition, be agile, as well as be willing to learn new technologies outside of our comfort zone. 

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A Deeper Look at the Cisco Remote Expert Mobile Software Architecture

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While we have previously discussed Remote Expert Mobile design at a high level, let’s dig into the architecture/design of the Cisco Remote Expert Mobile. Cisco Remote Expert Mobile is a remote support software that empowers organizations to enable real-time engagement directly in their application and website channels, making it easy for customers to interact with “experts” how, when and where they choose. 

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IoT Security: Why IT Needs to Stay Ahead of the Curve

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Last week’s meatloaf may no longer be the most malicious thing in your refrigerator. As reported by Proofpoint back in January 2014, a global attack campaign was carried out through conventional household smart appliances (including a refrigerator) that were hacked and used to deliver 750,000-plus malicious emails. This proved what many security experts had feared for some time: The lack of security on most Internet of Things devices makes them ripe for exploitation. 

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Mobility and Healthcare: Just What the Doctor Ordered

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Hospitals are aggressively embracing mobile technology and with good reason: Mobile applications enable doctors, nurses and staff to spend more time at the patient’s bedside. According to studies conducted by the Hospital Consumer Assessment of Healthcare Providers and Systems, increased bedside presence has a positive impact on patient outcomes. 

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The Value of Tapping into Managed Services

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Every day we talk with customers about making decisions regarding what I.T. services to maintain on-premises and which ones to shift to the cloud. This can be a somewhat daunting task, but I.T. professionals want and expect services to help them manage the decisions, transitions and ongoing operations. 

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Businesses are Embracing Mobile Point of Sale – Is Yours Ready?

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In my last mPOS blog post, I talked about the definition of and the benefits behind mobile point of sale. To recap, mobile point of sale is essentially a smartphone, tablet or dedicated wireless device that acts as a cash register or electronic point of sale terminal (POSint-of-sale terminal).

A bad point of sale experience can cost a company customers. We’ve all heard the adage that “it’s easier to keep a customer happy than to find a new customer.” Not only is it easier – it’s far less expensive. In fact, the Chartered Institute of Marketing published a paper with the Cam Foundation that discusses this very concept. 

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How Collaboration Tools Helped Transform a Finance Department

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The rapid pace of business change today doesn’t affect only product development and marketing – it also affects finance departments. Effective collaboration can be especially useful for finance departments that need to execute change quickly and effectively.

CDW’s own finance department offers a great case in point. The department recently undertook an extensive re-engineering process to improve efficiency, more closely align with evolving corporate strategy and better ensure regulatory compliance. This re-engineering called for fairly significant changes to the department’s core applications and procedures. 

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Busting Myths about Healthcare and the Cloud

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The Discovery Channel has been airing a show since 2003 titled, “MythBusters.” The show’s hosts use elements of science and the scientific method to test the validity of rumors, myths and news stories. There’s been a lot of chatter about healthcare and the cloud, so let’s run our own MythBusters-style experiment on cloud technology and its adoption in the healthcare space. 

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Internet of Things and Beacon Technology: Using iOS Apps, Cisco Meraki iBeacon and CafeX

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A new concept drawing a lot of attention these days is the Internet of Things or IoT. The idea is to make everything connect to the Internet so you can automate and control it.

Take, for example, industry segments like retail, manufacturing, healthcare, public safety and more. Each is trying to identify areas to improve the customer engagement experience by using mobile apps and beacon technology.

Now let’s take this scenario and amp it up a bit. Think of how we can transform retail engagement using IoT beacon technology to enhance the customer experience. 

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Preparing for the Worst: Disaster Recovery and the Cloud

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Disaster recovery (DR) is a constant conversation with customers. At the Microsoft Ignite conference this year, Manoj Kumar Jain (Principal Program Manager) referenced a few statistics on disaster recovery: Most organizations experience four-plus disruptions each year and the average cost of disruption is $1.5 million an hour. With the increasing popularity of public clouds, the question arises as to how to take advantage of them for disaster recovery. Let’s discuss the key elements of a DR solution, whether using a public cloud for disaster recovery can help, as well as things you need to consider.