Recently, I helped set up a demonstration of a video collaboration huddle space at an East Coast law firm. My partner and I expected the lawyers to use the equipment for a couple of minutes to test it out with their colleagues in another office, but two minutes stretched into five, and five stretched into 25. As the call went on, steady voices rose to angry shouts. However, when the legal team emerged from the room, one of the managing partners looked at us and said, “Please move forward with the project.” Then he walked away.

Most organizations that invest in a new video collaboration system are looking for a way to connect teams in different offices, enable remote work and bring a level of personalization and collaboration to their users that simply isn’t possible with voice-only communication. But if you’re interested in not achieving any of those benefits, then this…

Some users find large videoconferencing rooms a bit intimidating. These rooms may feature sophisticated displays and powerful cameras but may not be simple of use. Frequently, if users only need to have a one-on-one session rather than a larger meeting, they’ll opt to make a phone call from their desk instead. This stage fright is…

It’s easy to take collaboration tools for granted. They’ve evolved gradually over time, adding a feature here and upgrading a user experience there. Now, platforms such as Cisco Webex allow users from around the world to collaborate via HD video, screen sharing, voice and chat. They really are incredible tools that allow for a level…

Last month, I had the luxury of spending three days discussing the state of collaboration in the marketplace by participating in CDW’s Collaboration Roadshow. These Collaboration Roadshow sessions are an opportunity for customers or potential customers to join some of CDW’s best and brightest at one of our local offices and discuss their organization’s collaboration…

A few weeks ago, my wife and I went to see Smiths guitarist Johnny Marr (who, by the way, is awesome) in concert. We were only a few feet from the stage, but just before the show started, I noticed that the speakers were situated far behind us and aimed away from where we were…