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Why the Intersection of SD-WAN and UCaaS Is Valuable to Business

Together, Unified Communication as a Service solutions and software-defined wide area networking can help to transform communication.

By Paul Canalori  and Robert Herriage
|
January 7, 2021
Services, Digital Workspace, Networking

Many companies were already adopting collaboration technologies before the coronavirus pandemic hit last spring. But the massive shift to a remote work model has created a sort of forced proof of concept for numerous businesses, with employees and managers learning on the fly how to use these tools to support productivity and collaboration.

One thing that many business and IT leaders have discovered: Unified Communication as a Service (UCaaS) solutions and a software-defined wide area network (SD-WAN) are often a good fit. UCaaS refers to cloud-delivered capabilities, including voice and telephony, meeting solutions, messaging, presence and other communication applications. With SD-WAN, advanced software simplifies the operation of complex WANs while optimizing the end-user experience.

Here are several reasons why these two technologies work so well together.

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Get the Most Out of Huddle Spaces

Effective video collaboration technology helps users to conduct business as usual – even if they’re continents apart.

By Paul Canalori
|
December 2, 2019
Digital Workspace, Services

Recently, I helped set up a demonstration of a video collaboration huddle space at an East Coast law firm. My partner and I expected the lawyers to use the equipment for a couple of minutes to test it out with their colleagues in another office, but two minutes stretched into five, and five stretched into 25. As the call went on, steady voices rose to angry shouts. However, when the legal team emerged from the room, one of the managing partners looked at us and said, “Please move forward with the project.” Then he walked away.

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How to Kill a Video Collaboration Pilot

Keep away from these easily avoidable mistakes to ensure that your video project won’t just survive — it will thrive.

By Mike Clinton
|
October 18, 2019
Digital Workspace, Software

Most organizations that invest in a new video collaboration system are looking for a way to connect teams in different offices, enable remote work and bring a level of personalization and collaboration to their users that simply isn’t possible with voice-only communication. But if you’re interested in not achieving any of those benefits, then this…

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5 Steps to Improve Customer Service with Video-Enabled Contact Centers

Video collaboration can help customers feel more connected to companies, but deployments require careful planning and implementation.

By CDW Expert
|
August 30, 2019
Digital Workspace, Software

Video collaboration in the customer engagement center (or contact center) makes sense for many of the same reasons the technology makes sense in other settings: When customers can see a human being on the other end of their conversations, they feel a human connection. When customer service representatives or sales staffers can see the people…

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3 Steps for Implementing Video Collaboration Technology Effectively

To ensure that video collaboration deployments deliver the expected results, organizations must skip shortcuts and embrace careful preparation.

By Andy Solomon
|
April 26, 2019
Digital Workspace, Software

When I’m working on a project around the house, my children often observe me as I plan and measure, spending hours preparing before I ever cut a board or a wire. “You’re sure not lazy, Daddy,” they’ll tell me. “I’m the laziest person you’ll ever meet,” I always respond. “I never want to do a…

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To Design the Optimal Meeting Experience, Focus First on Goals and Then on Videoconferencing Equipment

Organizations must consider more than just hardware when building out video solutions that enhance collaboration and productivity.

By Justin Hester
|
March 20, 2019
Digital Workspace, Cloud, Software

Sometimes, when I’m speaking with IT managers about how to build out video collaboration systems for their organizations, they want to start the conversation by talking about a particular high-end Logitech camera, or a specific, slick Samsung video panel. Often, these technology pros have a mandate from on high: A leader within the company has…

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