Video collaboration in the customer engagement center (or contact center) makes sense for many of the same reasons the technology makes sense in other settings: When customers can see a human being on the other end of their conversations, they feel a human connection. When customer service representatives or sales staffers can see the people…

When I’m working on a project around the house, my children often observe me as I plan and measure, spending hours preparing before I ever cut a board or a wire. “You’re sure not lazy, Daddy,” they’ll tell me. “I’m the laziest person you’ll ever meet,” I always respond. “I never want to do a…

Sometimes, when I’m speaking with IT managers about how to build out video collaboration systems for their organizations, they want to start the conversation by talking about a particular high-end Logitech camera, or a specific, slick Samsung video panel. Often, these technology pros have a mandate from on high: A leader within the company has…

Most business leaders understand the power of video collaboration. According to a global study conducted by Forbes Insights, 62 percent of executives agree that videoconferencing significantly improves the quality of communication. And 55 percent of executives believe that videoconferencing also improves employee engagement. But driving the adoption of video solutions can be tricky. While employees…

I work out of Madison, Wis., and one of my closest colleagues is based in Cleveland. We’re rarely in the same room together. But when we see each other at an event, we don’t go through the whole, “It’s been a while, how’ve you been?” routine. Instead, we just pick up the conversation we were…

Telemedicine has been on the scene since the early days of the internet when the federal government looked to provide rural patients with access to the same kind of healthcare expertise that was available in large urban centers. While telemedicine has been available since at least the 1990s, results from CDW’s 2017 Patient Engagement Perspectives Study…