5 Steps to Improve Customer Service with Video-Enabled Contact Centers
Video collaboration can help customers feel more connected to companies, but deployments require careful planning and implementation.
Video collaboration in the customer engagement center (or contact center) makes sense for many of the same reasons the technology makes sense in other settings: When customers can see a human being on the other end of their conversations, they feel a human connection. When customer service representatives or sales staffers can see the people…