Video collaboration in the customer engagement center (or contact center) makes sense for many of the same reasons the technology makes sense in other settings: When customers can see a human being on the other end of their conversations, they feel a human connection. When customer service representatives or sales staffers can see the people…

Some users find large videoconferencing rooms a bit intimidating. These rooms may feature sophisticated displays and powerful cameras but may not be simple of use. Frequently, if users only need to have a one-on-one session rather than a larger meeting, they’ll opt to make a phone call from their desk instead. This stage fright is…

Meetings: All companies need them. But for some reason, no one seems to like them. Of course, organizations have to hold meetings to get teams on the same page, gather input from employees, communicate important information from management and spark collaboration. But employees often view them as a waste of time. Even if a particular…

Meeting technology has changed a lot in the past 10 years. A decade ago, most videoconferencing solutions were far from user friendly. Setting up or starting a video meeting usually required help from the IT department. The equipment tended to be expensive, especially if you wanted to deploy a solution with high picture quality or…

Sometimes, when I’m speaking with IT managers about how to build out video collaboration systems for their organizations, they want to start the conversation by talking about a particular high-end Logitech camera, or a specific, slick Samsung video panel. Often, these technology pros have a mandate from on high: A leader within the company has…

When it comes to safeguarding employees, customers and assets, the Internet of Things (IoT) offers plenty of new tools. Video surveillance is one of the most powerful types, but understanding its technological nuances is critical for maximizing both its effectiveness and your budget. K–12 education illustrates the top considerations, but they’re equally applicable to many…