Many health risks facing older adults are simple problems with complex solutions. These health risks have only been amplified as a result of the COVID-19 pandemic.

Falls are a great example of this. Every 19 minutes, an older adult dies from a fall. While falls aren’t entirely preventable, senior living and care communities can lower the risk in a number of ways. One way is the adoption of smart home solutions that make it easier for seniors to navigate their environments.

Explore smart home solutions and learn three more ways that a robust IT infrastructure is integral to supporting senior care.

We are increasingly moving to a video-first culture. Refraining from video on a conference call is no longer an option, as in some cases, it is considered rude or unprofessional to not use the video feature when you’ve accepted a video-supported meeting.

Close to 90 percent of my meetings are video-based. That’s because I rarely get a call anymore — everyone seems to communicate via email, Microsoft Teams or videoconference. But not every work culture has fully adopted video, which means it’s important to understand these five rules of the road.

Often, when I’m working with clients on their digital signage deployments, they seem to lose interest a bit after we’ve discussed the hardware and I’ve moved on to professional services. Perhaps because digital displays share superficial similarities with the televisions and computer monitors we all have in our homes, many business leaders assume that their staff can handle the installation, configuration and management of these solutions on their own.

But, as a quick web search for the phrase “video wall collapse” will reveal, there’s plenty that can go wrong.

Video collaboration in the customer engagement center (or contact center) makes sense for many of the same reasons the technology makes sense in other settings: When customers can see a human being on the other end of their conversations, they feel a human connection. When customer service representatives or sales staffers can see the people…

Some users find large videoconferencing rooms a bit intimidating. These rooms may feature sophisticated displays and powerful cameras but may not be simple of use. Frequently, if users only need to have a one-on-one session rather than a larger meeting, they’ll opt to make a phone call from their desk instead. This stage fright is…

Meetings: All companies need them. But for some reason, no one seems to like them. Of course, organizations have to hold meetings to get teams on the same page, gather input from employees, communicate important information from management and spark collaboration. But employees often view them as a waste of time. Even if a particular…