Often, IT leaders tell me they want to adopt a unified communication as a service (UCaaS) strategy, which would enable them to use the cloud to simplify their communication and collaboration systems. This is a good idea, but in some cases, that’s all the information these IT leaders have. They’re not necessarily sure which capabilities…

Meetings: All companies need them. But for some reason, no one seems to like them. Of course, organizations have to hold meetings to get teams on the same page, gather input from employees, communicate important information from management and spark collaboration. But employees often view them as a waste of time. Even if a particular…

The landscape for startups can be treacherous. For many young, growing businesses, it’s a challenge just to stay above water. But the challenge doesn’t end when a product has been accepted by the market or when customers know your business by name and value its brand. As young companies mature, they can’t afford to let…

It’s easy to take collaboration tools for granted. They’ve evolved gradually over time, adding a feature here and upgrading a user experience there. Now, platforms such as Cisco Webex allow users from around the world to collaborate via HD video, screen sharing, voice and chat. They really are incredible tools that allow for a level…

In my many years of working with monitoring systems, I have had the opportunity to complete a deep dive into Prognosis from Integrated Research (IR). As many people know, selecting a monitoring solution and strategy for your collaboration environment is a challenge, especially if you are tasked with fitting into a framework that monitors your…

I recently attended Cisco Live 2018, and one topic at the event in Orlando that drew my attention was the updates to Webex Meetings. If you are using Cisco’s Webex Meetings today, hopefully you have already heard that Webex version WBS 33.3 is right around the corner. What does this mean to you and your…