Are you baffled by what to do with the mountain of data you’ve collected? Everyone in your organization, from business development to marketing to customer service, is questioning how they can draw actionable insights from that wealth of information. And for good reason: The answers highlight opportunities to meet your customers’ needs and thereby maximize…

Most people who’ve been in the workforce for a decade or more remember a time when they had to carry two mobile phones with them everywhere they went — one for work and one for personal use. It’s a clunky setup that has been replaced in many (but not all) organizations by bring-your-own-device (BYOD) or…