Great Expectations for v.12 of Cisco’s Contact Center Enterprise and Express
Improvements to both product lines bring them closer to consolidation, but they still remain unique.
Cisco Systems flagship Contact Center products, Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX) have not had a major release for a while now. That is about to change in 2019: Due out mid-January, these products will release v.12. As the consolidation happens and the two products move closer together in features…
