Often, IT leaders tell me they want to adopt a unified communication as a service (UCaaS) strategy, which would enable them to use the cloud to simplify their communication and collaboration systems. This is a good idea, but in some cases, that’s all the information these IT leaders have. They’re not necessarily sure which capabilities…

It seems that at any collaboration summit, event or IT business strategy discussion that I attend people talk about if and how they should migrate to the cloud. Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) are most certainly topics of conversation. In my experience, I have seen customers struggle…

While you might get a text from your dentist reminding you of an appointment or you might be able to hold a table at your favorite restaurant online, in the small and medium business (SMB) market — especially the sub-200 seat space — dial-tone, voicemail and basic unified communications (UC) features are still the norm….

Many people believe hosted voice and Unified Communications as a Service (UCaaS) are the same thing. I suppose you could argue they’re similar, and certainly Hosted Voice is a component of UCaaS since you can’t have UCaaS without a dial tone. However, I think there are several differences. When considering moving away from an on-premises…

Unified communications has been a focus of businesses for quite some time. Dubbed as “UC,” it is simply the integration of real time communications (e.g., voice, video, etc.) with non-real time communications (e.g., voicemail, email, etc.). As companies continue their never-ending search to “do more with less,” unified communications has become a prime target to…