It seems that at any collaboration summit, event or IT business strategy discussion that I attend people talk about if and how they should migrate to the cloud. Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) are most certainly topics of conversation. In my experience, I have seen customers struggle…

While you might get a text from your dentist reminding you of an appointment or you might be able to hold a table at your favorite restaurant online, in the small and medium business (SMB) market — especially the sub-200 seat space — dial-tone, voicemail and basic unified communications (UC) features are still the norm….

Many people believe hosted voice and Unified Communications as a Service (UCaaS) are the same thing. I suppose you could argue they’re similar, and certainly Hosted Voice is a component of UCaaS since you can’t have UCaaS without a dial tone. However, I think there are several differences. When considering moving away from an on-premises…

Unified communications has been a focus of businesses for quite some time. Dubbed as “UC,” it is simply the integration of real time communications (e.g., voice, video, etc.) with non-real time communications (e.g., voicemail, email, etc.). As companies continue their never-ending search to “do more with less,” unified communications has become a prime target to…