Most businesses recognize the obtainable benefits of unified communications (UC) cloud delivery platforms and are considering cloud options for their future communications solutions. However, many decision-makers also acknowledge the risks and challenges associated with a move to cloud. Existing substantial on-premises UC investments, particularly in more complex IT and telecom environments, can often delay cloud…

On October 14, 2015, Cisco released Field Notice 64029 with updates on November 3, 2015. Here’s everything you need to know about this issue that affects Cisco UCS C220 M4 and C240 M4 servers. The field notice addresses and expands upon Cisco Bug CSCuv33991

While gestures, facial expressions and other visual feedback are vital to collaboration, none of these translate through teleconferencing methods. Video conferencing, on the other hand, enables the sort of effective dialogue that successful meetings require. The problem, however, is that managing video conferencing systems and endpoints is a complicated, time-consuming burden on IT staff. The…

From a clinical perspective, modern medicine often borders on the miraculous. From a business perspective, however, it’s another story. Hospitals, clinics and other medical practices are under tremendous pressure to be profitable despite escalating costs and downward pressure on pricing. Mandated by the Affordable Care Act, the Hospital Readmissions Reduction Program puts further financial pressure…

Many people believe hosted voice and Unified Communications as a Service (UCaaS) are the same thing. I suppose you could argue they’re similar, and certainly Hosted Voice is a component of UCaaS since you can’t have UCaaS without a dial tone. However, I think there are several differences. When considering moving away from an on-premises…

Unified communications has been a focus of businesses for quite some time. Dubbed as “UC,” it is simply the integration of real time communications (e.g., voice, video, etc.) with non-real time communications (e.g., voicemail, email, etc.). As companies continue their never-ending search to “do more with less,” unified communications has become a prime target to…