The rapid pace of business change today doesn’t affect only product development and marketing – it also affects finance departments. Effective collaboration can be especially useful for finance departments that need to execute change quickly and effectively. CDW’s own finance department offers a great case in point. The department recently undertook an extensive re-engineering process…

Many people believe hosted voice and Unified Communications as a Service (UCaaS) are the same thing. I suppose you could argue they’re similar, and certainly Hosted Voice is a component of UCaaS since you can’t have UCaaS without a dial tone. However, I think there are several differences. When considering moving away from an on-premises…

Over the last 13 years, I have seen countless advanced technologies in the telecom world. Networks have gone from ATM and Frame Relay to MPLS and VPLS and even Layer 2 through the years as users demands have evolved.

In December, Cisco provided a tasty holiday treat by releasing their latest software that integrates Cisco’s telephony systems with IBM’s social communications platform, IBM Sametime.  Cisco calls it CUCI-IBM (Cisco UC Integration for IBM Sametime), pronounced “Cookie” IBM.  My wife would tell you I’m a fan of cookies in general, but I’m quite excited by…