For most businesses, 2020 is a year of struggle. When I’ve talked with clients about where they are focusing their attention these days, cost containment is a common theme. IT and telecom projects are being put on hold as organizations look to the short term to cut expenses where they can.

A big part of my job is to be of service to my clients, helping them stretch dollars to get through this moment, and hopefully, when business picks up again, we can then have a conversation about those telecom projects that are on hold. They’re all ears when I mention how CDW helped a healthcare client in Michigan find close to $6 million in savings and helped it continue funding an IT project it had paused. How did we do it? Through an outsourced telecom management (OTM) service we offer from a CDW service partner.

Most IT leaders are looking for the next angle or the do-more-with-less approach to spending money. Telecom services are one of the larger operational expenses on a company’s balance sheet. Customers have been looking for ways to creatively add bandwidth and cut costs. The market has responded, albeit slowly. Back around the year 2000, some…