While a COVID-19 vaccine is encouraging, companies are still facing a tremendous challenge to keep the wheels turning while teams work remotely. IT and Finance teams are under huge pressure to optimize IT spend in the short term while looking at the long-term effects of their decisions.

Are your IT tools, teams and processes disconnected? Is your organization struggling to keep your CMDB relevant? Do you lack visibility and decisioning insights across the IT landscape?

Digital workflows often involve many diverse apps, platforms and data. Teams that need to work together are often separated by activities performed in disparate applications and tools. Figuring out where to start and how to manage it all can be overwhelming, and that’s where CDW and ServiceNow’s IntegrationHub can help.

ServiceNow recently announced that additional capabilities have been added to its Safe Workplace app suite. This suite has already helped hundreds of businesses manage the process of getting their workforces back to the workplace as safely, quickly and seamlessly as possible.

The enhancements to the suite include a new Health and Safety Testing app, an improved Safe Workplace experience for Now Mobile, and new contact tracing capabilities with Zebra Technologies’ MotionWorks Proximity solution.

Given the unprecedented business context of this year, things are even more challenging. Many organizations are still operating largely with a remote work model, and employees often join firms without ever even coming into the office to meet with their managers and colleagues — let alone HR personnel. Under these conditions, it is impossible to conduct traditional orientation programs, or even to simply sit down with new employees to lead them through the various payroll forms and other documents they need to complete.

Many companies are finding value in HR Service Delivery from ServiceNow. While the Now platform is primarily known for its IT service management capabilities, it can also deliver consumer-like HR experiences to employees, helping companies to get their workers up and running as quickly as possible.

A lot of attention gets paid in the press to “zero-day” threats — attacks that wreak havoc on organizations while they’re still completely unknown to the cybersecurity community. But the truth is that 60 percent of breaches are the result of known vulnerabilities that have been left unpatched.

The problem is that patching practices in many organizations are slow and disorganized. Too many teams are in charge of patching too many different systems, and security leaders typically lack visibility into who is staying on top of patching and who isn’t. The good news is that many organizations already have a powerful tool to help streamline vulnerability management — the service management platform ServiceNow. Although some organizations use the platform primarily to manage help desk tickets, it’s capable of much more. The solution can also help organizations shore up vulnerabilities across their IT environments.

Here’s how.

ServiceNow offers organizations a powerful platform, integrating the framework of the IT Infrastructure Library into a user-friendly tool with powerful management and reporting capabilities.

Organizations use ServiceNow to track incidents, share knowledge with users, manage assets and automate call centers. The breadth of features available within ServiceNow can be overwhelming to administrators, and the reality is that many organizations simply don’t have the resources available to optimize their use of this powerful platform.

But CDW’s SmartAdmin solution helps organizations leverage our team of experts to overcome the hurdles of managing the complex and ever-expanding ServiceNow platform.