For many organizations, the ServiceNow Service Portal is the primary way that approvers interact with the records they approve. It is also often a major way that managers, directors and VPs interact with the system when introducing ServiceNow’s functionality to other departments. First impressions matter; providing an optimal user experience right off the bat can go a long way toward long-term adoption within an organization. Here are a few things you may want to do to improve the Portal experience for your approvers.

On its own, the baseline data captured on the Service Portal can be useful. The Portal logs can be found under Service Portal > Log Entries, and some basic reporting can be found under Service Portal > Usage Overview. While the baseline functionality is powerful, with a little configuration you can capture and display more usable information. This blog post will share some suggestions for how to glean more value from the baseline data.

ServiceNow recently announced four crisis management applications it is making available, at no cost, to provide digital workflows for organizations struggling to meet the new challenges that COVID-19 is creating on a daily basis.

From coordinating emergency responses to tracking exposures among coworkers, to instant mobile distribution of critical updates, these apps can make the difference between being prepared to mitigate the risks of unexpected events or being broadsided by them.

Join our live Q&A webinar on April 9 to learn more about these apps and how CDW ServiceNow Solutions can help support them.

A common concern among CIOs today is operating their IT departments as a business. In a way, these CIOs are beginning to think like COOs. And as they do, they’re implementing changes that lead to improvements in their operations. They’re managing their workflows more strategically and effectively, and that pays dividends for customers. As IT leaders bolster IT operations, they’re also adding value to their companies.

So how can an IT team intent on internal improvement ensure that its transformation helps the company as whole? I tell my clients to tackle such initiatives in three distinct steps.

[sayit]Ever since the introduction of Flow Designer and IntegrationHub in the Kingston release, ServiceNow has been taking functionalities that were exclusive to Workflows and bringing them into the future with Spokes. Orchestration is not a very well-known application in ServiceNow, so here is a guide on how to get started with Orchestration, whether you are using Workflow or Flow Designer.

In my conversations with customers, I’ve observed that there’s still quite a bit of confusion in some circles surrounding intent-based networking. Some people are unclear on exactly what IBN is, what it does and how it can benefit their organization. At the risk of sounding simplistic, the answer is right in the name: An IBN…