Patients are more involved with their healthcare than ever before. There are many factors behind this increased involvement, including the increasing use of mobile and telehealth tools as well as other healthcare communication technologies. By improving collaboration among patients, providers and clinicians, these solutions improve patient engagement and outcomes, all while streamlining care.

Recently, I was talking to a peer at TigerConnect about one of the company’s largest customers. Although TigerConnect (previously TigerText) was created to facilitate HIPAA-compliant sharing of patient information, it turned out that this customer’s most enthusiastic adopter of the tool is its food services department, which sends as many as 30,000 messages each month…