A large organization I work with recently experienced a serious cybersecurity incident. Ransomware had struck the business, crippling its technology systems and causing an outage that lasted more than 300 hours. This type of outage would have a devastating impact for any organization, but this company felt the pain acutely because it is a Software as a Service provider. The ransomware took down its SaaS offerings which, in turn, affected the critical business operations of hundreds of its customers.
After the dust settled, the company’s CISO contacted CDW to ask how we could help him better mitigate and respond to disasters in the future. He knew that deficiencies existed in the company’s technology architecture. He also understood that correcting the deficient technologies would not be enough. They needed assistance identifying gaps in their program in addition to understanding the impact of losing their SaaS offerings. The firm was determined to avoid the financial and reputational damage of another serious outage.