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Success in Retail Starts with Planning

Avoid the steep cost of a systems failure by securing key infrastructure.

By Aaron Lagowski
|
July 9, 2019
Networking

For a large retailer in the news recently, 90 minutes of system issues likely cost it approximately $50 million in lost sales. Initial reports showed that the company was unable to process credit card transactions because of an error that occurred during a normal maintenance cycle. Obviously, that’s bad news for a retailer — and…

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As Retail Technologies Gain Steam, Operations and Customers Benefit

AI and point-of-sale solutions, both major components of digital transformation, were among the highlights at NRF 2019.

By Lisa Wood
|
January 23, 2019
Networking, Software

Technology is revolutionizing retail shopping. Stores and online retailers are using sophisticated new tools to improve the efficiency and productivity of their operations while delivering a better customer experience to maximize sales and loyalty. The latest of these tools were on display last week at NRF 2019: Retail’s Big Show. Innovation was a topic on…

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How Connected Retail Delivers a Better Customer Experience

Retailers are giving sales associates all the information they need at their fingertips.

By Link Simpson
|
April 5, 2018
Networking, Digital Workspace

Retail really is all about the customer experience. For years, some observers have been saying that retail stores are on their way out, that they can’t keep up with online retailers who can sell customers the items they want at a lower cost, since they don’t have to maintain stores or pay a sales staff….

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Tear Down the Walls Between Online and Brick-and-Mortar Stores

Old meets new, and challenges ensue. The good news: IT doesn’t have to be that way.

By CDW Expert
|
February 2, 2018
Services, Networking, Software

The holiday shopping season is inevitably followed by the return season. That’s been a headache for retailers and consumers alike since the dawn of trade, but e-commerce has turned it into a migraine. Why? Brick-and-mortar retailers are increasingly using immediacy and convenience to compete against e-tailers. Two ways are by giving customers the option of…

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4 Ways to Delight Retail Customers with Digital Transformation in 2018

Technology is evolving at a dizzying pace. Customer expectations may be escalating even faster.

By Brian Lawrence
|
January 29, 2018
Digital Workspace, Networking, Other

When I talk to retail executives about making investments in digital transformation initiatives, they often ask me what impact the changes will have on the customer experience. It’s understandable that retailers want to prioritize the customer when considering IT investments. However, retailers should reframe that question. With stiff competition from online retailers, and with other…

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4 Problems Retailers Can Solve with Better Inventory Management

Inventory management isn’t just about barcodes and shelf space. It can have a tangible impact on customer experience.

By Aaron Lagowski
|
January 19, 2018
Networking, Cloud, Software

Recently, I drove to a large, brick-and-mortar bookstore in search of a specific novel. Although the book was on best-seller lists only a few years ago, the store didn’t have a copy in stock. A sales associate offered to order it for me, telling me I could drive back to the store and pick it…

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