Moving away from legacy file servers is on the agenda for many organizations right now. It’s understandable that many companies are still using these on-premises systems. File servers are old standbys, and most organizations have never had a pressing reason to modernize the way they store and manage their files.

However, the remote work boom stemming from the global pandemic has quickly changed this calculus. Companies’ VPN connections have been overloaded with employees trying to access huge amounts of data from home, and many business and IT leaders are searching for a new solution.

At CDW, we’ve begun offering file modernization workshops to help with this process. We’re able to assist companies with assessments of their existing data environments, helping them to define their goals and develop a plan to transfer files to cloud-based tools such as Microsoft SharePoint, OneDrive, Teams and Azure.

Here are four key benefits of file modernization.

Cloud governance is a framework that guides how end users make use of cloud services by defining and creating policies to control costs, minimize security risks, improve efficiency and accelerate deployment. It’s imperative to have good cloud governance because it’s a foundational element to your cloud practice that provides the ability to scale and be successful.

Migrating to the cloud is an exciting journey as it provides greater flexibility to the IT teams for creating resources and provisioning them. Gone are the days when it used to take weeks and months to request resources and additional provisioning from the infrastructure teams. Cloud vendors now provide the capabilities to create resources such as compute instances plus add-on software, databases, firewall groups, storage, etc. via APIs.

The cloud-provided capabilities are very powerful and can potentially bring many inconsistencies and resource ownership issues into the environment.

I recently fielded a call from a school district that had moved some virtual machines into the cloud with Amazon Web Services. The district had an initial scope (and budget) for just 30 VMs but then quickly expanded to well over 100 cloud instances. Predictably, costs skyrocketed.

This might look like an unforced error on the part of district officials. But even large enterprises with sophisticated IT shops often run into problems when they first migrate resources to the public cloud. They may let costs run out of control due to sprawl, for example, or have trouble maintaining an environment that complies with specific industry regulations, such as HIPAA, the Sarbanes-Oxley Act or the Payment Card Industry Data Security Standard.

One simple solution to these problems is to enter a partnership with a trusted managed service provider such as CDW. Relying on deep experience developed over years of working closely with organizations in virtually all industries, an effective MSP can help businesses monitor and optimize their cloud environments for cost, performance, security and compliance.

For many organizations, a migration to public cloud is seen as a technical challenge with a set of tasks that need to be completed. In reality, it is far more than that, with areas outside of technology that need to be considered.

This blog post will touch on some of the more pertinent areas of your business that should be considered in your migration to the public cloud.

When business and IT leaders think about moving their contact centers (or customer engagement centers) into the public cloud, the first thing that often comes to their minds is the control they’ll be giving up. But often, the improved contact center functionality and high availability they get in return is far more valuable.

It is completely understandable that an organization might be hesitant to hand over the reins of its contact center infrastructure. When systems are housed on-premises, people tend to think that they have the ability to guarantee uptime. But the truth is that cloud contact centers tend to be much more insulated from the factors that cause downtime in the first place.

Here are four ways that the public cloud can improve availability and uptime for enterprise contact centers.

The public cloud hasn’t yet become the most popular place to host a customer engagement center — but it will. The shift is inevitable, as the benefits of migrating a customer engagement center to the public cloud are simply too powerful to ignore.

The move can bring many of the same benefits as other cloud migrations, including increased scalability and flexibility as well as the ability to shift from a capital expense (CAPEX) financing model to an operating expense (OPEX) model. Perhaps even more important, a cloud customer engagement center allows organizations to rapidly adopt new services, which get pushed out automatically as vendors update their products. The ability to roll these out as they become available is extremely valuable.

Still, moving to a cloud customer engagement center isn’t a matter of a simple lift and shift. Here are four steps organizations should take to successfully migrate their customer engagement centers to the public cloud.