The fact that compliance efforts can be challenging is no surprise to IT professionals and managers. Today’s regulatory environment is full of security and privacy regulations that place strict limits on the collection, handling and storage of sensitive information, and IT teams often find themselves responsible for the heavy lifting of compliance programs.

I recently had the opportunity to visit with a retailer that operates a large contact center to support its international chain of stores. The company was in the early stages of reviewing its compliance obligations and asked us to find ways to modify business practices to reduce the scope of its compliance efforts. After reviewing the company’s activities, we discovered a few small changes in the way the company handles information that could dramatically reduce its compliance burden. Organizations across industries can draw lessons from this experience as they seek to reduce their own costs of compliance.

In years past, many organizations took a passive approach to cybersecurity. They’d sit back and wait for something bad to happen, then react to it. That approach is no longer acceptable for just about any organization. If you think your organization isn’t a target or that it doesn’t have anything that cybercriminals want, you’re wrong….

On Jan. 14, 2020, mainstream support for Windows Server 2008 and Windows Server 2008 R2 will be ended. If you do nothing, your servers will no longer receive regular security updates from Microsoft after this date. Why is this of concern? Most companies must comply with many different regulatory requirements. Regulatory agencies often have mandates…

Recently, I asked a nonprofit executive how his organization planned to comply with the new General Data Protection Regulation (GDPR) that will go into effect in the European Union this spring. I expected him to rattle off a loose outline of steps that his IT team is taking to prepare for the GDPR guidelines. Instead,…

For retail companies, the point-of-sale (POS) system is the heart of every transaction, so choosing the right POS solution to suit your needs is an important decision. Whether you’re selecting a point-of-sale system for the first time, or upgrading your old POS to a new system, there are many factors to consider. One of these…