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4 Steps to Getting the Most from Your Retail Data in 2019

Turning data into dollars is achievable and should be a priority this year.

By Aaron Lagowski
|
January 21, 2019
Cloud, Networking, Software

Retailers are practically swimming in data. No matter whether a retailer is all-online or runs a brick-and-mortar store — or whether it’s a tech leader or laggard — virtually everyone handles a wide variety of data: inventory information, customer payment data, loyalty programs that incorporate buying histories, employee payroll data and countless other sources of…

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Great Expectations for v.12 of Cisco’s Contact Center Enterprise and Express

Improvements to both product lines bring them closer to consolidation, but they still remain unique.

By Scott Petersen
|
January 10, 2019
Software, Digital Workspace

Cisco Systems flagship Contact Center products, Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX) have not had a major release for a while now. That is about to change in 2019: Due out mid-January, these products will release v.12. As the consolidation happens and the two products move closer together in features…

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4 Ways Banks Can Create Value from Customer Service Data

For financial institutions, the customer contact center can be a treasure trove of valuable information.

By Justin Hester
|
April 13, 2018
Software, Digital Workspace

During the day, I speak with banking executives who want to be as strategic and efficient as possible with their customer outreach. But when I go home, my mailbox, my email inbox and sometimes even my voicemail are filled to the brim with offers from financial institutions for products and services that don’t fit at…

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BORIS and BOPIS: How Retailers Can Get Omnichannel Right

Simply connecting online and brick-and-mortar channels isn’t enough. Retailers must also provide customers with a seamless experience.

By Lisa Wood
|
March 21, 2018
Cloud, Digital Workspace, Networking

When I learned that one of my favorite stores had introduced the purchase option to buy online and pick up in the store (BOPIS), I was delighted. Then I tried it. I expected to be able to pick up my purchase quickly, bypassing the checkout lines. Instead, I was directed to the back of the…

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Delivering the Retail Experience Your Customers Demand

By Nathan Coutinho
|
April 11, 2016
Digital Workspace

Customers come in all shapes and sizes, and they have a million different demands. But ultimately, they all want the same thing: a good shopping experience.

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Are You Ready for Omnichannel?

Your Customers Are.

By CDW Expert
|
November 3, 2015
Digital Workspace

I meet with many clients on a daily basis and consistently see the same challenges retail businesses face when it comes to their engagement strategy with their customers. Two of the biggest that stand out are often: Defining how to best connect with customers. In other words, how do my customers want to engage in…

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