As in many industries, healthcare organizations are finding that employee expectations of technology are rising as millennials and Generation Z employees replace retiring workers. These younger healthcare professionals grew up with mobility, and they expect to be able to use mobile devices and apps to do virtually all aspects of their jobs.

When I learned that one of my favorite stores had introduced the purchase option to buy online and pick up in the store (BOPIS), I was delighted. Then I tried it. I expected to be able to pick up my purchase quickly, bypassing the checkout lines. Instead, I was directed to the back of the…

When I talk to retail executives about making investments in digital transformation initiatives, they often ask me what impact the changes will have on the customer experience. It’s understandable that retailers want to prioritize the customer when considering IT investments. However, retailers should reframe that question. With stiff competition from online retailers, and with other…

Most IT budgets are spent maintaining existing systems, so many organizations find it difficult to invest in innovation. New technologies can feel particularly overwhelming for small and midsized businesses, where resources are often limited, speakers said at a recent CDW summit, “Transforming the Customer Experience with Digital Modernization,” in New Orleans. However, there are simple…

Not long ago, educators could view digitally enabled learning as a useful enhancement to traditional teaching techniques. No more. Technology has become such a dominant force in the classroom — and in society — that educators must do more than just try to leverage it for their own purposes. To remain fully relevant in an…

The rise of the internet with its open sharing of medical research and the explosion in health-related sites has created a much savvier healthcare consumer. High-quality healthcare costs a lot of money today, and patients are asking more questions about their care than ever before. In fact, CDW’s 2017 Patient Engagement Perspectives Study found that…