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What Hospitals Can Learn from a Clinical Mobility Workshop

Moving healthcare workflows to a mobile platform improves the user experience and patient outcomes.

By Michael Goad
|
April 22, 2020
Services, Digital Workspace

As in many industries, healthcare organizations are finding that employee expectations of technology are rising as millennials and Generation Z employees replace retiring workers. These younger healthcare professionals grew up with mobility, and they expect to be able to use mobile devices and apps to do virtually all aspects of their jobs.

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BORIS and BOPIS: How Retailers Can Get Omnichannel Right

Simply connecting online and brick-and-mortar channels isn’t enough. Retailers must also provide customers with a seamless experience.

By Lisa Wood
|
March 21, 2018
Cloud, Digital Workspace, Networking

When I learned that one of my favorite stores had introduced the purchase option to buy online and pick up in the store (BOPIS), I was delighted. Then I tried it. I expected to be able to pick up my purchase quickly, bypassing the checkout lines. Instead, I was directed to the back of the…

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4 Ways to Delight Retail Customers with Digital Transformation in 2018

Technology is evolving at a dizzying pace. Customer expectations may be escalating even faster.

By Brian Lawrence
|
January 29, 2018
Digital Workspace, Networking, Other

When I talk to retail executives about making investments in digital transformation initiatives, they often ask me what impact the changes will have on the customer experience. It’s understandable that retailers want to prioritize the customer when considering IT investments. However, retailers should reframe that question. With stiff competition from online retailers, and with other…

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The Key to Digital Transformation: Focus on End Users

With applications moving from desktop to mobile platforms, organizations must design experiences that cater to users’ desires.

By CDW Expert
|
October 31, 2017
Digital Workspace

Most IT budgets are spent maintaining existing systems, so many organizations find it difficult to invest in innovation. New technologies can feel particularly overwhelming for small and midsized businesses, where resources are often limited, speakers said at a recent CDW summit, “Transforming the Customer Experience with Digital Modernization,” in New Orleans. However, there are simple…

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Digital Transforms K–12 Classroom Collaboration and Culture

Technology is forcing education leaders to rethink everything from floor plans to curriculum.

By CDW Expert
|
August 2, 2017
Digital Workspace

Not long ago, educators could view digitally enabled learning as a useful enhancement to traditional teaching techniques. No more. Technology has become such a dominant force in the classroom — and in society — that educators must do more than just try to leverage it for their own purposes. To remain fully relevant in an…

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3 Ways to Drive the Patient Experience

These tips can help your healthcare organization develop an effective patient engagement program.

By CDW Expert
|
May 11, 2017
Digital Workspace, Other

The rise of the internet with its open sharing of medical research and the explosion in health-related sites has created a much savvier healthcare consumer. High-quality healthcare costs a lot of money today, and patients are asking more questions about their care than ever before. In fact, CDW’s 2017 Patient Engagement Perspectives Study found that…

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