In 2020, we’ve seen to what happens when companies roll out cloud collaboration solutions in a hurry. Forced by the COVID-19 pandemic to support remote work in new ways, many organizations struggled to deploy tools that met their performance needs, complied with their data safety regulations or even addressed their employees’ most common use cases.

With the lessons of 2020 still fresh, now is a great time for IT and business leaders to build an implementation roadmap for tools such as Microsoft Office 365. Here are seven steps they should consider along the way.

While we at CDW are in the business of providing IT solutions and services to our customers, behind the scenes we deal with the same operational issues that other enterprises face. Earlier this year, our leadership made the decision to close our offices and arrange for all non-essential CDW coworkers to start working remotely.

Over the course of a weekend, our Information Technology teams gained firsthand knowledge of what our customers were either already going through or soon going to be. It was a tall order to tackle the enterprise networking, storage, security, collaboration and communication needs to allow 7,100 coworkers to work from home, but our teams rose to the task. Now, we’re sharing our experience with our customers.

Microsoft Ignite is taking place in Orlando this week. As expected, there have been numerous announcements that will have wide-ranging impacts on the industry going forward. As I did last year for Ignite 2016, this post is a collection of observations and my thoughts on what some of this means for the industry. This is…

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A common oversight I’ve seen customers make in my role as a Senior Software Services Manager at CDW is they often develop a business plan for adopting a new solution and show an attractive return on investment (ROI) dependent upon increased productivity, but they lack a plan to ensure their users adopt the solution in a…

Every day we talk with customers about making decisions regarding what I.T. services to maintain on-premises and which ones to shift to the cloud. This can be a somewhat daunting task, but I.T. professionals want and expect services to help them manage the decisions, transitions and ongoing operations.