“Shut the h*ll up and listen.” I don’t know if it was because it was provocative or because it was yelled at me, but the above phrase was the first piece of advice from a mentor that I can remember that actually sunk in. At the time, I was a 23-year-old recent college grad with…

Most IT budgets are spent maintaining existing systems, so many organizations find it difficult to invest in innovation. New technologies can feel particularly overwhelming for small and midsized businesses, where resources are often limited, speakers said at a recent CDW summit, “Transforming the Customer Experience with Digital Modernization,” in New Orleans. However, there are simple…