Everybody needs a printer, but nobody wants to manage one. Even in an increasingly digitized world, printers retain a central place in most organizations’ operating models. And often, print environments sprawl over time, encompassing a variety of devices that all consume different supplies and require users to learn each machine’s idiosyncratic processes. In many organizations,…

With a second government shutdown recently avoided and funding in place for the next six months, agencies are now able to let out a collective sigh of relief. They can now turn their attention back to more immediate concerns: tending to the technology and services they need to support their missions and new projects. It’s…

While it’s true that software developers and network administrators both work in technology, the reality is that they work on different ends of the technology spectrum. We often talk about the gap that exists between IT and its line-of-business counterparts, but the difference actually lies between agile, iterative, experimental app developers and their more defense-minded,…

All the way back in 2015, Cisco announced Cisco Spark (now Cisco Webex Teams). Alongside the business messaging app, Cisco also announced Spark Room Devices (now known as Cisco Webex Devices), a new cloud service that allows customers to experience Cisco’s video solution on a subscription basis, without having to invest in the infrastructure, maintenance…

The excitement of realizing the benefits of the cloud means that organizations sometimes skip the planning process and move right ahead to the implementation phase. But those who have dived headfirst into the cloud have sometimes found themselves backing out as fast as they jumped in when issues around performance, cost or security don’t work…

I was part of a group from CDW that recently attended the biannual Technology & Services World (TSW) 2018 conference in Las Vegas. The Technology Services Industry Association (TSIA) puts on the event in part to help organizations such as CDW learn about creating cross-functional strategies for cost-effectively improving their customer engagement model. For myself,…