Many enterprises know and understand the role and the associated benefits an integrated managed services partner can bring to their IT functions — but what about mid-market organizations, those maybe not sure how to evaluate and measure the benefits of managed services partnerships? Many IT managers and leaders are struggling with this quandary today —…
Collaboration solutions make it easier for employees to work together. So, it’s ironic that the tools themselves sometimes refuse to “play nice” with one another. Organizations often incorporate technologies from multiple vendors to create full-featured customer engagement centers, phone systems and video collaboration environments. But when something goes wrong — or when managers or users…
It’s not new: IT departments struggle to navigate a path that maximizes productivity, efficiency and profitably. The options from which organizations must choose as they seek to identify technologies and services that support their unique business conditions and objectives are overwhelming. And keeping up with day-to-day tasks such as patching and provisioning leaves IT teams…
Everybody needs a printer, but nobody wants to manage one. Even in an increasingly digitized world, printers retain a central place in most organizations’ operating models. And often, print environments sprawl over time, encompassing a variety of devices that all consume different supplies and require users to learn each machine’s idiosyncratic processes. In many organizations,…
With a second government shutdown recently avoided and funding in place for the next six months, agencies are now able to let out a collective sigh of relief. They can now turn their attention back to more immediate concerns: tending to the technology and services they need to support their missions and new projects. It’s…
While it’s true that software developers and network administrators both work in technology, the reality is that they work on different ends of the technology spectrum. We often talk about the gap that exists between IT and its line-of-business counterparts, but the difference actually lies between agile, iterative, experimental app developers and their more defense-minded,…
