Cisco recently made it a requirement that any customer purchasing Webex Contact Center must also have a partner to handle their tier 1 and tier 2 (non-platform related) issues. To meet this need, CDW is excited to offer a Webex Calling/Webex Contact Center-focused Managed Collaboration Anywhere service as part of our extensive services catalog.

We created three service packages that will work for any customer: basic, essential or premium. Also available are add-on options, such as our call experience testing or managing the network that the Webex services utilize.

CDW is excited to be able to offer a RingCentral-focused Managed Collaboration Anywhere service as part of our extensive services catalog. Customers can select from any of our basic, essential or premium tiers as well as including add-on options such as help desk support or managing the network that the RingCentral services utilize.

With many companies needing to support widespread, full-time remote work, the past few months have made it abundantly clear how important it is to have a highly effective collaboration environment. But many businesses have struggled to appropriately support employees with collaboration tools — and others have missed out on opportunities to optimize their solutions.

Recently, CDW expanded its Managed Collaboration Anywhere portfolio with the addition of Cisco Solution Support. This was done to address the most pressing needs of collaboration customers today. The real value here? Organizations not only receive proactive help by way of planning and optimizing their collaboration environments, but also 24/7 reactive support when they need to solve a problem immediately. CDW and Cisco partner to deliver this service across Cisco’s various Webex-powered solutions.

With demand for businesses to consume collaboration services in the cloud at an all-time high right now, CDW has added the Cisco Unified Communications Manager Cloud (UCM Cloud) solution to its Managed Collaboration Anywhere (MCA) portfolio. This portfolio now includes managed collaboration solutions covering the complete Cisco Hosted and Cloud Calling portfolio of Cisco Hosted Collaboration Solution (HCS), Cisco UCM Cloud and Cisco Webex Calling. Cisco is currently providing collaboration solutions that deliver enterprise-grade service to more than 100 million devices.

Collaboration solutions make it easier for employees to work together. So, it’s ironic that the tools themselves sometimes refuse to “play nice” with one another. Organizations often incorporate technologies from multiple vendors to create full-featured customer engagement centers, phone systems and video collaboration environments. But when something goes wrong — or when managers or users…