With demand for businesses to consume collaboration services in the cloud at an all-time high right now, CDW has added the Cisco Unified Communications Manager Cloud (UCM Cloud) solution to its Managed Collaboration Anywhere (MCA) portfolio. This portfolio now includes managed collaboration solutions covering the complete Cisco Hosted and Cloud Calling portfolio of Cisco Hosted Collaboration Solution (HCS), Cisco UCM Cloud and Cisco Webex Calling. Cisco is currently providing collaboration solutions that deliver enterprise-grade service to more than 100 million devices.

Collaboration solutions make it easier for employees to work together. So, it’s ironic that the tools themselves sometimes refuse to “play nice” with one another. Organizations often incorporate technologies from multiple vendors to create full-featured customer engagement centers, phone systems and video collaboration environments. But when something goes wrong — or when managers or users…