While we at CDW are in the business of providing IT solutions and services to our customers, behind the scenes we deal with the same operational issues that other enterprises face. Earlier this year, our leadership made the decision to close our offices and arrange for all non-essential CDW coworkers to start working remotely.

Over the course of a weekend, our Information Technology teams gained firsthand knowledge of what our customers were either already going through or soon going to be. It was a tall order to tackle the enterprise networking, storage, security, collaboration and communication needs to allow 7,100 coworkers to work from home, but our teams rose to the task. Now, we’re sharing our experience with our customers.

Today’s faster broadband speeds have enabled more and more employers to offer work from home as an option for a variety of reasons. If your organization is on a full contact center cloud solution, you’re likely already WFH-enabled. For everyone else, having a WFH strategy in place is a must, but many companies don’t know where to begin — especially in the realm of the contact center.

With a few simple steps, CDW can help deploy a solid WFH strategy to make sure your agents can still service customers and keep your business on track.

In my tenure as a technical architect, I have witnessed a great evolution in collaboration business reviews. What once was simply reviewing system compute, versions and tickets is now so much more.

So what should organizations prioritize when reviewing their collaboration environments?

Cisco Systems flagship Contact Center products, Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX) have not had a major release for a while now. That is about to change in 2019: Due out mid-January, these products will release v.12. As the consolidation happens and the two products move closer together in features…

When it comes to sports stadiums and arenas, you may have the right team in place, but do you have the right technology? It is time to evaluate your environment, and consider how new technologies can improve your business. Not only can your business improve internally, but the fan experience can be elevated. Fans expectations…