Cisco Systems flagship Contact Center products, Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX) have not had a major release for a while now. That is about to change in 2019: Due out mid-January, these products will release v.12. As the consolidation happens and the two products move closer together in features…

When it comes to sports stadiums and arenas, you may have the right team in place, but do you have the right technology? It is time to evaluate your environment, and consider how new technologies can improve your business. Not only can your business improve internally, but the fan experience can be elevated. Fans expectations…