When it comes to IT standards, the ITIL (formerly an acronym for Information Technology Infrastructure Library) framework is different from regulatory standards such as the Payment Card Industry Data Security Standard and HIPAA. While those standards require organizations to demonstrate compliance or risk harsh consequences such as fines, the ITIL framework is a voluntary set of best practices for organizations to follow to ensure that they’re aligning their IT services with the needs of the business. It’s both nonprescriptive and nonproprietary.
ITIL 4, the first major update of the framework since 2007, largely emphasizes the same values and priorities as previous versions. However, ITIL 4 was designed to keep up with recent trends in software development and IT operations. Here are four of the most significant changes to the ITIL framework.