What is a human life worth? It’s priceless, obviously. Determining an approximate ROI to safeguard your citizens is a complicated calculation. Take streetlights, for example. Municipalities have them because they know the expense is worth the additional safety to a pedestrian whom motorists can now see when a streetlight keeps her out of the shadows….

So, your customer made a purchase. Great! But what sealed the deal? Will she be back? And did she tell her friends and family about her great experience with your company? On one hand, answering these kinds of questions has never been easier. Businesses today have so many sources of customer experience (CX) data they…

If Big Data and the Internet of Things (IoT) are starting to wear you out, blame information overload — and not just because they’re the topics of just about every article and PowerPoint presentation these days. The fatigue comes more from the struggle of analyzing all that data so you can act on it. And…

When most people think about wearables and the Internet of Things, it’s usually smartwatches and fitness trackers that come to mind. But the world of wearable IoT is a lot bigger than that, and the devices do much more than alert users to text messages or track their number of steps. By 2020, the number…

When I walk into IoT Envisioning Workshops with customers, they often greet me with wide eyes and excited voices, energized by visions of the Internet of Things with connected campuses where virtually every physical object collects and transmits huge volumes of valuable data. This is understandable, as much of the literature around IoT focuses on…