What’s worse than warranty work? Box fails. Is it the power source? A bad fan, blade or card? Either you need a new box or technical support to fix the current one. Every IT manager has been there, and every IT leader wants it fixed immediately. There may not be a more mundane workflow in IT and a bigger drain on valuable IT resources (well, maybe help desk). Every manufacturer offers some type of warranty service with software support and equipment replacement.

CDW recently participated in a Cisco workplace transformation hackathon to create a proof-of-concept solution to showcase the changing workplace. What exactly is workplace transformation? It is the process of reimagining the workplace to adapt to the changing needs of workers and ever-evolving technology, as well as accommodating different types of work within the same organization….