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How CDW’s IT Financial Optimization Services Help Drive Budget Value

With the right guidance, ServiceNow can secure ROI on your IT spend.

By Andrea Persaud
|
December 29, 2020
Digital Workspace, Cloud, Services

While a COVID-19 vaccine is encouraging, companies are still facing a tremendous challenge to keep the wheels turning while teams work remotely. IT and Finance teams are under huge pressure to optimize IT spend in the short term while looking at the long-term effects of their decisions.

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AI and ML: What Are They, and Why Should You Know the Difference?

Understanding the fundamentals of artificial intelligence and machine learning is the first step to impressing your customers.

By Tom Leinberger
|
June 19, 2019
Software

Twenty years ago, investors and analysts asked businesses, “What’s your web strategy?” Fifteen years ago, it was, “What’s your mobile strategy?” Today, it’s, “What’s your AI strategy?” Artificial intelligence gives businesses powerful new ways to get deeper insights into customer experiences, needs, wants, habits, risks and more. Yet as with the web and mobile, recognizing…

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With the Rise of GDPR, Financial Services Firms Are Put on Notice

Banks, credit unions and other companies wait to see how EU regulators will handle data breaches and violations.

By CDW Expert
|
November 28, 2018
Security

In May, the digital world was awash in privacy practice notifications that inundated users on websites and in email inboxes. This wave came as companies doing business in the European Union prepared for the implementation deadline of the General Data Protection Regulation. Talking heads fueled a media frenzy of speculation regarding when EU supervisory authorities…

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4 Ways Artificial Intelligence Is Revolutionizing Customer Service in the Banking Industry

Automated tools help financial firms make sense of their customer data and bring a personal touch to their services.

By CDW Expert
|
November 8, 2018
Software, Digital Workspace, Security

Banks and other financial institutions collect a significant amount of data about their customers. Often, a customer will have checking and savings accounts with the same bank, as well as debit and credit cards and perhaps even a mortgage or a car loan. The customer may also use the bank’s website and mobile app. With…

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How Banks Can Improve Their Mobile Apps

Financial institutions must continue to customize their apps in ways that improve the customer experience.

By CDW Expert
|
July 18, 2018
Digital Workspace, Services, Software

A few years ago, regional and midsized financial institutions raced to deploy customer-facing mobile apps, afraid of being left behind. When the dust settled, managers at many banks took a look around and realized that their apps were near copies of their competitors’. This was because most financial institutions launched their apps through their core…

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4 Ways Banks Can Create Value from Customer Service Data

For financial institutions, the customer contact center can be a treasure trove of valuable information.

By Justin Hester
|
April 13, 2018
Software, Digital Workspace

During the day, I speak with banking executives who want to be as strategic and efficient as possible with their customer outreach. But when I go home, my mailbox, my email inbox and sometimes even my voicemail are filled to the brim with offers from financial institutions for products and services that don’t fit at…

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