Almost no company would roll out a new flagship product to its customers without engaging in extensive market research, aggressive advertising, robust public relations and careful analysis of the product’s performance. It’s puzzling, then, that many organizations roll out new IT solutions to their internal users with little more than a handful of training sessions — if that.
When a business replaces familiar tools and workflows with new technologies, the change requires a culture shift. I’m always surprised when an organization spends millions of dollars on a new tool for their employees but then skips out on adoption services. Sure, an organization may still get basic functionality from its IT with this approach, but it won’t attain the actual goal of rolling out a new solution: to build value for the business.
Here are five steps that every organization should take during a significant IT deployment.