Take a look under the hood of many companies’ collaboration environments today, and you’ll find what I call “organized chaos.” Employees are using collaboration tools to get things done, but they’re frequently toggling between different applications to message colleagues, manage calendars, share documents and initiate video meetings.

Many organizations support different collaboration tools across departments. This might make sense if, say, an engineering team benefits from a different collaboration workflow than what other business units use. However, collaboration environments are often not the result of strategic decisions, but rather an ad hoc approach when deploying technology tools.

In many cases, business units adopt a given collaboration solution simply because it’s one that employees are already familiar with. As a result, companies miss out on the benefits that come from adopting the tools that are best suited to helping them meet their business goals.

Work is changing. In fact, nearly everything about work is evolving rapidly. Workers are becoming more mobile and connected. Workplaces are becoming more flexible and collaborative. The results of these changes are greater efficiency, higher productivity and improved satisfaction among workers. As the workplace evolves, we’re seeing some interesting trends. The U.S. Workplace Survey 2019,…

At CDW, we’re proud to boast over a dozen accredited Cisco Webex Ambassadors who’ve reached the “Professional” level of accreditation (and two “Masters”). The Professional level is for developers or aspiring developers, and through their studies, these individuals have become experts in the APIs of Cisco Webex Teams and Webex Meetings and applying them to…

One of the most challenging — but also most exciting — things about working in IT is the pace of change. As soon as IT managers roll out a new initiative, it seems, the ground shifts underneath them. Perhaps more than any other area of IT, end-user computing has exemplified this reality in recent years,…