When IT tools work perfectly, everyone is happy. But as anyone who’s ever had a problem with their cellphone service or cable bill knows, the true test of a company’s customer service is what happens when things go sideways. If something stops working, business and IT leaders need to know that they’ll be able to get their environments back up and running again as quickly (and painlessly) as possible.
That’s why we offer CDW Technology Support services, a value-added warranty support program. Clients who purchase the service receive access to highly experienced CDW engineers who can handle their hardware and software support needs, provide personalized service and quick response times, and deliver onsite support for hardware replacements.
Here are four ways that CDW Technology Support is already making life easier for business and IT leaders.