For a large retailer in the news recently, 90 minutes of system issues likely cost it approximately $50 million in lost sales. Initial reports showed that the company was unable to process credit card transactions because of an error that occurred during a normal maintenance cycle. Obviously, that’s bad news for a retailer — and…
Twenty years ago, investors and analysts asked businesses, “What’s your web strategy?” Fifteen years ago, it was, “What’s your mobile strategy?” Today, it’s, “What’s your AI strategy?” Artificial intelligence gives businesses powerful new ways to get deeper insights into customer experiences, needs, wants, habits, risks and more. Yet as with the web and mobile, recognizing…
As data analytics have taken off in retail, I’ve seen companies racing to make investments in the space — implementing robust analytics platforms and onboarding teams of data scientists in a rush to stay ahead of their competition. According to a Gartner study of retail technology, 45 percent of retailers either have up-to-date AI technology…
Recently, I signed up for a subscription box service. Every month I’ll receive a curated selection of various baits and tackle to fuel my fishing obsession. The bait shop comes straight to my door. What a great time to be alive. If you’re not familiar with the subscription box craze, the model focuses on serving…
No retailer wants to read complaints about their store on social media platforms such as Yelp or Facebook. And in segments with thin margins, such as grocery stores, a lousy customer experience can be particularly damaging. To improve the customer experience, retailers are increasingly implementing autonomous systems that can continuously monitor stock levels, cleanliness and…
Cisco Systems flagship Contact Center products, Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX) have not had a major release for a while now. That is about to change in 2019: Due out mid-January, these products will release v.12. As the consolidation happens and the two products move closer together in features…
