When it comes to data analytics, there is a lot to be learned from what higher education institutions are doing with this technology. Schools are facing constant financial and competitive pressure — not unlike most businesses. They need to retain their customers, the students. This can be difficult because of competition from online educational options…

When we talk about improving employee productivity through mobility, the conversation often focuses on knowledge workers who use their mobile devices and apps to get real-time information on the road, catch up on emails in airports and join video collaboration sessions from their homes and hotel rooms. But in reality, mobile devices and apps help…

For a large retailer in the news recently, 90 minutes of system issues likely cost it approximately $50 million in lost sales. Initial reports showed that the company was unable to process credit card transactions because of an error that occurred during a normal maintenance cycle. Obviously, that’s bad news for a retailer — and…

Twenty years ago, investors and analysts asked businesses, “What’s your web strategy?” Fifteen years ago, it was, “What’s your mobile strategy?” Today, it’s, “What’s your AI strategy?” Artificial intelligence gives businesses powerful new ways to get deeper insights into customer experiences, needs, wants, habits, risks and more. Yet as with the web and mobile, recognizing…

As data analytics have taken off in retail, I’ve seen companies racing to make investments in the space — implementing robust analytics platforms and onboarding teams of data scientists in a rush to stay ahead of their competition. According to a Gartner study of retail technology, 45 percent of retailers either have up-to-date AI technology…

Recently, I signed up for a subscription box service. Every month I’ll receive a curated selection of various baits and tackle to fuel my fishing obsession. The bait shop comes straight to my door. What a great time to be alive. If you’re not familiar with the subscription box craze, the model focuses on serving…