Amazon has excelled at three things retailers have always needed to excel at: understanding customers’ demands, quickly fulfilling those desires and keeping costs down. During their meteoric rise, Amazon and other online retailers have outperformed their brick-and-mortar competitors across these three disciplines because they operate in the cloud. This enables them to readily capture customer…

There have never been so many ways for customers to do their banking. Of course, they can walk into a local branch or call a toll-free number, but they might also access their accounts through a mobile app or roll up to a video ATM and connect with a specialist based several states away. In…

Organizations are constantly looking for ways to reduce costs, boost productivity and increase revenues, and they are turning to collaboration tools to do so. However, with the dizzying array of options and the daily enhancements to endpoints, applications and infrastructure, it’s hard to keep up with the right approach or what to choose. So to…

Customers come in all shapes and sizes, and they have a million different demands. But ultimately, they all want the same thing: a good shopping experience.