During the day, I speak with banking executives who want to be as strategic and efficient as possible with their customer outreach. But when I go home, my mailbox, my email inbox and sometimes even my voicemail are filled to the brim with offers from financial institutions for products and services that don’t fit at…
Cloud has been on many minds when it comes to contact centers. Cisco has its Hosted Collaboration Solution (HCS) platform, which is a part of its on-premises software to run in partner data centers and function as if it were a cloud. Many have considered this more of a haze than a cloud. But it…
With competition growing, retailers are looking for even more ways to operate efficiently while providing the kind of shopping experiences that will keep customers in stores longer and returning more often. The good news: There’s no shortage of new technologies. Now the bad news: There’s no shortage of new technologies. And even more are on…
No one likes to be thought of as a collection of 0s and 1s, but in today’s digital world, that’s what it sometimes feels like when we interact with businesses that treat us impersonally. Businesses that want to transform their relationship with customers need to create more personalized experiences, speakers said at a recent CDW…
Amazon has excelled at three things retailers have always needed to excel at: understanding customers’ demands, quickly fulfilling those desires and keeping costs down. During their meteoric rise, Amazon and other online retailers have outperformed their brick-and-mortar competitors across these three disciplines because they operate in the cloud. This enables them to readily capture customer…
There have never been so many ways for customers to do their banking. Of course, they can walk into a local branch or call a toll-free number, but they might also access their accounts through a mobile app or roll up to a video ATM and connect with a specialist based several states away. In…
